Latrice Lewis
Jacksonville
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Empress Energy
Jacksonville
10.2024 - Current
- Led team in implementing energy efficiency projects across multiple sites.
- Developed training programs for staff on safety and operational procedures.
- Oversaw daily operations to ensure compliance with industry regulations.
- Managed inventory levels and procurement processes for equipment and supplies.
- Conducted regular performance reviews to identify areas for improvement.
- Resolved operational issues by analyzing root causes and implementing solutions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Assistant Manager
Diversity Plus Products
10.2021 - 09.2024
- Opened and closed store
- Counted cash drawers and coordinated change orders for employees
- Answered questions from customer over the phone, email, and in person
- Oversaw day to day store operations
- Served as Assistant Manager for months
Meat Clerk
Rowe's IGA
Jacksonville
12.2020 - 03.2021
- Part-time Meat runner. I was in charge of packaging the meat, making the meat racks and display in the meat department are organized and up to date, take care of the seafood department when needed
Sales Associate
BEAUTY MAX
Jacksonville
03.2015 - 04.2018
- Answered questions regarding store policies and merchandise.
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
- Updated computer inventory listings.
- Analyzed and properly processed product returns and assisted customers with other selections.
Stock Associate/Cashier
Kings Food Market
Jacksonville
12.2011 - 05.2016
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Engaged with customers in a sincere and friendly manner. Folded and arranged garments in attractive displays.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Cashier Customer Service
CVS
11.2013 - 04.2014
- Responded to inquiries pertaining to merchandise availability and pricing.
- Itemized purchases utilizing the point of sale system.
- Received incoming materials and products and verified package receipt with freight records.
- Processed customer transactions, including quotes and returns.
- Worked closely with a wide range of customers, asked questions, collected information and assessed needs.
- Maintained a friendly and customer-focused shopping platform.
- Created performance reports covering cashier sales totals and account profiles.
Shift Manager
CLINGIE'S BEAUTY SUPPLY
06.2007 - 12.2012
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Tracked receipts, employee hours and inventory movements.
- Coordinated between billing department and customers to resolve problems.
- Placed special merchandise orders for customers.
- Supervised and directed all merchandise and shipment processing.
Floater
Wrights Learning Academy
Jacksonville
05.2011 - 08.2011
- Entered details such as payments, account information and call logs into the computer system. Helped some of the teachers with the kids when needed.
Cashier Customer Service
Wal Mart Stores Inc
05.2008 - 10.2008
- Handled and processed cash and credit card transactions.
- Responded to inquiries pertaining to merchandise availability and pricing.
- Maintained a friendly and customer-focused shopping platform.
- Suggested alternate products based on cost, availability and specification.
- Itemized purchases utilizing the point of sale system.
- Created performance reports covering cashier sales totals and account profiles.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
High school diploma - Cosmetology
A. Philip Randolph Academies
Skills
- Communication skills
- Upselling
- Cash handling
- Sales
- Customer service
- Negotiation
- Driving
- Inventory control
- Training & development
- Analysis skills
- Cashiering
- Presentation skills
- Stocking
- Organizational skills
- Sales management
- Mentoring
- Retail sales
- Bartending
- Retail management
- Packaging
- Pricing
- Freight
- POS
- Shift management
- Merchandising
Certification
Bartender License
Additional Information
Bartender license
Work Authorization
Authorized to work in the US for any employer
Timeline
Manager
Empress Energy
10.2024 - Current
Assistant Manager
Diversity Plus Products
10.2021 - 09.2024
Meat Clerk
Rowe's IGA
12.2020 - 03.2021
Sales Associate
BEAUTY MAX
03.2015 - 04.2018
Cashier Customer Service
CVS
11.2013 - 04.2014
Stock Associate/Cashier
Kings Food Market
12.2011 - 05.2016
Floater
Wrights Learning Academy
05.2011 - 08.2011
Cashier Customer Service
Wal Mart Stores Inc
05.2008 - 10.2008
Shift Manager
CLINGIE'S BEAUTY SUPPLY
06.2007 - 12.2012
High school diploma - Cosmetology
A. Philip Randolph Academies