Open To Work
Latrice McGhee
Mooresville,NC
Summary
Experienced customer service specialist with a background at Amazon and TTEC/USAA. Recognized for strong problem-solving skills and meticulous attention to detail, providing empathetic support in complex insurance scenarios. Proficient in Microsoft Office, focused on enhancing customer satisfaction through clear communication and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Station Associate
Amazon
Huntersville
2024.12 - Current
- Managed safe handling, storage, and timely shipment of packages.
- Resolved customer issues regarding returns with professionalism and accuracy.
Licensed Insurance Agent
TTEC/USAA
2023.06 - Current
- Assisted members with new and existing auto insurance policies.
- Provided cross-department support, including banking, claims, and renters/home insurance.
- Delivered empathetic, solutions-focused service, ensuring high customer satisfaction.
Personal Shopper
Walmart
Charlotte
2023.04 - 2023.06
- Ensured all customers orders were handled in proper manner
- Ensured all out-of-stock items were replaced for the customers
- Ensured that the customers items were always safe and secure
Technical Support Agent
Intuit
2022.08 - 2022.12
- Assisted customers with account navigation via SmartLook and Glance.
- Educated customers on software products and subscription options.
Customer Service Representative
Duke Energy
2021.01 - 2022.08
- Maintained customer satisfaction by displaying forward-thinking strategies focused on addressing the customer needs and concerns
- Resolved technical issues using troubleshooting protocols.
- Processed payments and guided customers through billing systems.
- Recommended products and services based on customer needs.
Security Officer
Allied Universal Security Services
2018.01 - 2021.12
- Ensured all patrolled buildings, grounds, and work sites were safe and secure
- Ensured all guests were scheduled properly to enter the building
- Ensured all IP addresses for all stores were accurate
- Documented incidents and maintained accurate site reports.
Internship
Foundation Of Leadership Youth & Mentor Program
Snellville
2020.01 - 2021.11
- Supported festive events by helping with organization and planning
- Ensured all volunteer hours were entered accurately into spreadsheets
- Empowered the youth to display positive thinking to become successful in life
Student Assistant
Georgia Gwinnett College Business and Finance
Lawrenceville
2020.10 - 2021.01
- Ensured mail, invoices, and Excel sheets were all accurate
- Ensured all payment requests were properly entered into the system
- Ensured all major problems were de-escalated by using active listening and open-ended questioning
- Enhanced organizational systems for payment collections, AP/AR, deposits, and record keeping
Education
Bachelor of Science - Psychology
2023-08
Associate of Arts - Psychology
2019-05
Skills
- Detail-oriented
- Customer Service
- Proficient in Microsoft Office
- Proficient in QuickBase
- Proficient in Avaya
- Proficient in Cim Bui
- Proficient in PAS
- Proficient in Conversant
- Proficient in SAP
- Great problem solver
- Great organizational skills
- Team Collaboration
- Documentation skills
- Payment Processing
- Insurance Policies
Certification
- NC Notary Public
- NC Insurance Producer License, NPN # 20802508, Also licensed in 49 other states.
Certifications
- Mentor at Mentor Collective
Timeline
Station Associate - Amazon
2024.12 - Current
Licensed Insurance Agent - TTEC/USAA
2023.06 - Current
Personal Shopper - Walmart
2023.04 - 2023.06
Technical Support Agent - Intuit
2022.08 - 2022.12
Customer Service Representative - Duke Energy
2021.01 - 2022.08
Student Assistant - Georgia Gwinnett College Business and Finance
2020.10 - 2021.01
Internship - Foundation Of Leadership Youth & Mentor Program
2020.01 - 2021.11
Security Officer - Allied Universal Security Services
2018.01 - 2021.12
Georgia Gwinnett College - Bachelor of Science, Psychology
Union County College - Associate of Arts, Psychology