Deon Dixon

• Responsible for the smooth operation of assigned area, staff management, and band replacement goals.
  
• Ensuring standards are met and assisting with various operational tasks

• Perform project work following the processes and expectations provided during training.
• Visually inspect equipment.
• Replace missing/worn bands.
• Record/document items replaced.
• Troubleshoot problems.

• The Service Generalist is responsible for providing world class service to our Bank of America/Merrill clients and/or internal financial service advisors via inbound and outbound calls, as well as processing financial service transactions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained productivity and quality standards at all times.
• Transaction processing includes employing fraud prevention techniques to ensure the security of client accounts and to minimize high risk/loss for the company.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
• Worked flexible schedule and extra shifts to meet business needs.