Latrice Roberts
Houston
Summary
Dynamic Human Resources Professional with five years of experience managing a broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while implementing best practices within the organization. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation. Has experience in creating and implementing processes and policies within a multistate organization while ensuring compliance with state laws.
Overview
11
11
years of professional experience
Work History
HR Associate Manager, Leave of Absence
CVS
Houston
04.2023 - Current
- Lead a team of 15 in managing employee leave cases, ensuring compliance with state and federal regulations, and aligning case outcomes with organizational policies and standards.
- Provide guidance to leaders on corrective actions, terminations, and other employee relations matters, while maintaining confidentiality and minimizing company risk.
- Conduct regular training sessions for department leaders on HR policies, practices, and case management protocols.
- Actively collaborate with HRBPs, Legal, and Compliance teams on escalated cases, demonstrating critical thinking and problem-solving abilities to resolve complex issues.
- Achieved high case management performance by consistently meeting and exceeding case closure timelines and metrics.
- Used Salesforce to document, track, and manage employee relations cases efficiently, ensuring timely case resolution and adherence to established processes.
Commander support staff - Security forces
United States Air Force
06.2017 - Current
- Conducted onboarding for new squadron members, ensuring smooth integration and adherence to military standards and protocols.
- Assisted in resolving disputes within the squadron, fostering a positive environment by applying conflict management skills and promoting effective communication.
- Acted as a strategic advisor within the Commander's support staff by interpreting policies, advising on disciplinary actions, and assisting in personnel decisions to uphold unit cohesion and morale.
- Displayed a calm and professional demeanor in sensitive situations, maintaining high levels of confidentiality and aligning with leadership objectives.
- Ensured compliance with military regulations in all personnel actions and meticulously documented dispute resolutions and onboarding processes, contributing to an organized and transparent record-keeping system.
HR Generalist
Kid's Spot, Family Of Companies
Houston
07.2022 - 04.2023
- Managed HR operations for a workforce of over 850 employees, including recruitment, onboarding, employee relations, benefits administration, and performance management to ensure alignment with organizational objectives and foster a positive work environment.
- Created and conducted leadership training for all new managers, along with the Director of Operations.
- Handled complaints, grievances, corrective actions, terminations, investigated misconduct or harassment claims, and enforced company policies.
- Worked with the Director of HR to successfully acquire two companies.
- Managed benefits for over 850 employees.
- Adapted a benefits system and started a partnership with Mercer; increased employee satisfaction by 18%.
- Developed strategies such as pulse surveys, exit interviews, and weekly leadership meetings to increase employee satisfaction and reduce turnover by 30%.
- Audit and process payroll documents and process employee data for new hires, changes, additional earnings, etc with HRIS, Paylocity.
HR Business Partner
Clay Consulting LLC.
Houston
05.2021 - 07.2022
- Promoted from HR Generalist to HRBP within my initial 5 months due to strong performance, organizational impact, and restructuring within the department; responsible for 2 direct reports and oversee HR functions of over 400 employees.
- Played an integral role in company wide restructuring and reorganization; overseeing expansion of 3 clinics in various states and reducing roles.
- Created, planned, and implemented an unprecedented annual leadership training for all 15 managers, to include in addition all 6 executive, C-Suite, leaders.
- Lead investigations into employee complaints, interviewed employees, respondents, and witnesses.
- Helped resolve conflicts between parties through mediation and facilitated discussions.
- Implemented DEI initiatives by ensuring equitable holidays were considered with annual paid holidays.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Updated company handbook and policies to ensure that they were compliant with Federal and State laws and regulations.
- Liaised between multiple business divisions to improve communications, reducing turnover within the leadership teams by 25%.
- Developed a creative and cost effective incentive programs that boosted morale, increased attendance and productivity, and reduced employee complaints by 70%.
Human Resources Assistant
Chase Brexton Health Care
Baltimore
03.2015 - 04.2017
- Acted as a point of contact for general HR inquiries, directing employees to appropriate resources and providing first-level support in conflict resolution.
- Facilitated the onboarding process for new hires by coordinating orientations, gathering required documentation, and providing a welcoming entry experience.
- Assisted in the initial review and documentation of employee relations cases, ensuring accurate records and supporting senior HR personnel in resolving various employee concerns and inquiries.
- Investigated associate complaints and concerns brought to HR through the Open Door Policy, conducted retention calls, and reduced turnover by 28%.
- Supported compliance initiatives by assisting in the preparation of HR documentation, tracking compliance metrics, and ensuring all employee records were up-to-date, adhering to company and legal standards.
- Maintained HR systems and employee files, managing confidential information with precision and attention to detail, which ensured data integrity and compliance with company protocols.
Education
Bachelor of Science - Human Resources Management
Colorado State University Global
Colorado01.2025
Skills
- HR Operations
- Onboarding & Employee Engagement
- Policy Interpretation & Compliance
- Employee Relations
- Benefits Administration
- Case Management
- Leadership Development
- HR Process Improvement
- HRIS Proficiency
- Conflict Resolution
Timeline
HR Associate Manager, Leave of Absence
CVS
04.2023 - Current
HR Generalist
Kid's Spot, Family Of Companies
07.2022 - 04.2023
HR Business Partner
Clay Consulting LLC.
05.2021 - 07.2022
Commander support staff - Security forces
United States Air Force
06.2017 - Current
Human Resources Assistant
Chase Brexton Health Care
03.2015 - 04.2017
Bachelor of Science - Human Resources Management
Colorado State University Global