Latrice Sanders
Downey,CA
Summary
Dedicated and customer-focused professional with extensive experience in hairstyling and waitressing. Seeking a customer service role where I can utilize my strong interpersonal skills and attention to detail to provide exceptional service.
Overview
13
13
years of professional experience
Work History
Hairstylist
Self-Employed
01.2011 - 01.2024
- Provided hair cutting, styling, and coloring services to a diverse clientele
- Demonstrated excellent customer service skills by actively listening to clients' needs and preferences
- Built strong relationships with customers, resulting in a loyal client base
- Managed appointments, inventory, and finances efficiently.
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Call Center Representative
Wells Fargo
Remote
03.2022 - 11.2023
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Processed loan applications and verified documentation for accuracy.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Conducted research into customer questions or problems using available resources.
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
Waitress
BJ's Restaurant & Brewhouse
Orange, CA
02.2018 - 02.2020
- Greeted and seated guests in a friendly and welcoming manner
- Took and delivered food and drink orders promptly and accurately
- Provided recommendations on menu items and specials, ensuring a positive dining experience for customers
- Handled customer inquiries and concerns with professionalism and empathy.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
Education
High School Diploma -
Jordan High School
Long Beach, CA06-2003
Skills
- Exceptional customer service skills
- Strong communication and interpersonal abilities
- Attention to detail and ability to multitask in a fast-paced environment
- Proficient in handling cash transactions and POS systems
- Ability to work effectively both independently and as part of a team
Timeline
Call Center Representative
Wells Fargo
03.2022 - 11.2023
Waitress
BJ's Restaurant & Brewhouse
02.2018 - 02.2020
Hairstylist
Self-Employed
01.2011 - 01.2024
High School Diploma -
Jordan High School