Summary
Overview
Work History
Education
Skills
Timeline
Generic
Latrice Strong

Latrice Strong

Rock Hill ,SC

Summary

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Call Center Agent

Iqor
02.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Housekeeper

Piedmont Hospital
04.2016 - 08.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Team Lead

Jack In The Box
11.2013 - 01.2016
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

Diploma -

South Pointe High School
Rock Hill, SC
06.2010

Skills

  • Training and Mentoring
  • Call Center Operations
  • Product or Service Expertise
  • Customer Education

Timeline

Call Center Agent

Iqor
02.2023 - Current

Housekeeper

Piedmont Hospital
04.2016 - 08.2021

Team Lead

Jack In The Box
11.2013 - 01.2016

Diploma -

South Pointe High School
Latrice Strong