Hi, I’m
LaTrice Tramel
Administrative Assistant
Vallejo,California
Summary
Compassionate Mental Health Worker with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
5
years of professional experience
Work History
Palm View RetreatVallejo, CA
Mental Health Worker
06.2019 - Current
Job overview
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Provided clients with recommendations to community resources.
- Documented client progress in confidential files.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Provided case management services to monitor client access to resources and services.
- Implemented crisis intervention plans to support client safety.
- Built partnerships with community agencies and service providers to remove access gaps.
- Educated clients and families about mental health issues, treatments and resources.
- Encouraged patients to discuss experiences in group and individual settings.
Palm View RetreatVallejo, CA
Administrative Assistant
04.2021 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
World Pack WarehouseNorth Las Vegas, NV
Customer Service Assistant
01.2018 - 02.2019
Job overview
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer questions about product availability and shipment times.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Maintained clean and organized work environment to maintain customer safety.
Palm View RetreatVallejo, CA
Receptionist
06.2019 - 04.2021
Job overview
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Fairfield Adult SchoolFairfield, CA
Five Keys Adult SchoolSan Francisco, CA
High School Diploma
12.2022 - Current
Skills
Progress monitoring
Crisis Intervention
Building rapport
Case documentation
Learning disability awareness
Case management proficiency
Records management
Timeline
Five Keys Adult School
High School Diploma
12.2022 - Current
Administrative Assistant
Palm View Retreat
04.2021 - Current
Mental Health Worker
Palm View Retreat
06.2019 - Current
Receptionist
Palm View Retreat
06.2019 - 04.2021
Customer Service Assistant
World Pack Warehouse
01.2018 - 02.2019