Linda Lewis
EMERYVILLE,CA
Summary
Dynamic and compassionate Mental Health Worker and Certified Nursing Assistant with a proven track record at Sutterhealth. Excelled in crisis intervention and patient support, enhancing safety and well-being. Skilled in mental health counseling and patient advocacy, I contributed to improved treatment outcomes and patient satisfaction. Certified in CPR/AED, my professionalism and excellent communication fostered strong patient relationships and team collaboration.
Overview
19
19
years of professional experience
Work History
Mental Health Worker
Sutterhealth
Berkeley, CA
05.2015 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
- Implemented crisis intervention plans to support client safety.
- Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
- Monitored client progress and provided feedback to families and treatment team members.
- Facilitated successful discharge planning by collaborating with community resources, ensuring seamless transitions for patients returning home or entering outside facilities.
- Developed and implemented activities to help clients develop social and independent living skills.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Advocated for patient rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all patients received quality care.
- Coordinated care between various medical professionals involved in the treatment process ensuring effective collaboration towards improved patient outcomes.
- Contributed to the development of a safe and therapeutic milieu by enforcing policies and procedures in accordance with regulatory guidelines.
- Enhanced patient well-being by implementing individualized care plans and mental health treatments.
- Participated in ongoing professional development opportunities to stay current on best practices in mental health care.
- Provided crisis intervention for immediate emotional support, enhancing patient stability.
- Enhanced team collaboration, sharing insights and feedback in professional development sessions.
- Observed and monitored client behavior and responses to treatment.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Certified Nursing Assistant
Sutterhealth
Oakland, CA
05.2006 - 04.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Bachelor Of Applied Arts - Human Services
University of Phoenix
Tempe, AZSkills
- Patient support
- Conflict de-escalation
- ADL assistance
- Mental health counseling
- Confidential records
- Building rapport
- Patient advocacy
- Crisis intervention
- Behavioral management
- Patient evaluations
- Anger management strategies
- Goal setting assistance
- Progress monitoring
- Developing relationships
- Motivational interviewing
- Client support
- Self-care promotion
- Suicide prevention
- Patient evaluation
- Treatment Planning
- Goal development
- Confidentiality
- Tracking client progress
- Skill building
- Patient education
- Heartsaver CPR AED (CPR AED)
- Goal setting
- Heartsaver CPR AED
- Teamwork
- Multitasking
- Problem-solving abilities
- Excellent communication
- Certified in CPR/AED
- Interpersonal skills
- Professionalism
Timeline
Mental Health Worker
Sutterhealth
05.2015 - Current
Certified Nursing Assistant
Sutterhealth
05.2006 - 04.2014
Bachelor Of Applied Arts - Human Services
University of Phoenix