Latrice'e Radford
Buffalo,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Collections Agent
Firstsource Advantage
08.2023 - Current
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative
Iqor
09.2011 - 02.2021
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Certified Nursing Assistant
Harbour Health Multicare Center
01.2001 - 12.2011
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
High School Diploma -
Lafayette High School
Buffalo, NYMedical Assisting
Bryant And Stratton College
Buffalo, NYSkills
- Medical Terminology Knowledge
- Trustworthy Companion
- Reliable Transportation
- Compassionate
Timeline
Collections Agent
Firstsource Advantage
08.2023 - Current
Customer Service Representative
Iqor
09.2011 - 02.2021
Certified Nursing Assistant
Harbour Health Multicare Center
01.2001 - 12.2011
High School Diploma -
Lafayette High School
Medical Assisting
Bryant And Stratton College
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