Tainalee Marrero
Bethlehem,PA
Summary
Experienced patient care and front office professional with a background in medical reception, medical assisting, and hospital liaison support. Known for HIPAA compliance, attention to detail, bilingual communication, and accurate recordkeeping while helping patients and teams resolve issues quickly.
Overview
1
1
Language
27
27
years of professional experience
Work History
Collections Agent
Iqor
Allentown, Pennsylvania
06.2026 - Current
- Managed inbound and outbound collections calls for iQor customer accounts.
- Identified past due accounts and contacted account holders to arrange payment.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Resolved customer inquiries and payment issues through effective communication strategies.
- Educated customers on payment options and account statuses to enhance satisfaction.
- Collaborated with team members to create strategies that enhanced collection rates.
- Reviewed account histories and updated records in collections systems.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed fair debt practices and regulatory guidelines when managing collections process.
Medical Receptionist
Cleanslate Treatment Centers
Bethlehem, Pennsylvania
02.2025 - 06.2026
- Greeted patients at addiction treatment center front desk with calm, professional service.
- Verified insurance details and collected copayments during patient check-in.
- Scheduled patient appointments and coordinated visit changes with treatment team.
- Ensured confidentiality of patient files while strictly adhering to HIPAA privacy standards in all reception operations.
- Completed intake paperwork and updated patient records in electronic system.
- Provided exceptional administrative and customer service, facilitating smooth patient experiences and efficient office workflows.
- Handled multi-line calls, efficiently routing inquiries to clinical and admissions staff to support patient services.
- Organized daily front office workflow for smooth patient flow at treatment center.
- Communicated appointment needs and arrival issues with nurses and counselors.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Entered insurance, demographics and health history into patient database.
- Recorded patient messages for timely follow-up by appropriate staff. and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Routed laboratory or diagnostic results to appropriate staff.
Relationship Banker
Penn Community Bank
Allentown, Pennsylvania
10.2022 - 04.2024
- Cultivated strong customer relationships through personalized service and proactive communication, enhancing overall customer engagement.
- Built trust and loyalty by addressing customer needs and delivering tailored financial solutions, resulting in increased customer retention.
- Advised customers on bank products, services and financial planning options.
- Opened deposit accounts and guided customers through banking services.
- Managed daily account activities, maintaining accuracy and confidentiality in all transactions.
- Resolved account issues and handled routine service requests.
- Resolved discrepancies in customer accounts, leading to improved client satisfaction and trust in bank services.
- Encouraged customers to enroll in online banking services to enhance accessibility. and mobile banking enrollment.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
Medical Assistant
Govindji Fuletra, Internal Medicine
Easton, PA
10.2018 - 11.2021
- Greeted patients and prepared exam rooms, ensuring readiness for seamless medical office visits.
- Collected vitals, histories, and medication lists during patient intake.
- Assisted physician with exams, procedures, and minor office treatments.
- Reviewed charts and updated records before daily patient visits.
- Recorded detailed patient notes during consultations to ensure accurate medical records. during patient visits.
- Registered new patients into practice management software program accurately entering demographic information.
- Scheduled appointments and managed patient calls, enhancing communication flow for Govinji Fuletra, MD.
- Contacted pharmacies to submit and refill prescriptions, facilitating timely medication access for patients.
Hospital Liaison
St. Lukes Neurology
Bethlehem, Pennsylvania
01.2016 - 09.2017
- Coordinated hospital referrals for St. Luke's Neurology patients and provider offices.
- Communicated discharge updates with neurologists, nurses, and case managers.
- Collaborated with hospital staff to streamline resolution of referral and scheduling issues, enhancing overall patient experience.
- Documented communications between hospital, clinic, and physician office teams to ensure seamless coordination. across hospital, clinic, and physician office teams.
- Developed new relationships with hospital staff to ensure successful coordination of patient care.
- Conducted follow-up visits with discharged patients to monitor recovery and facilitate timely interventions.
- Provided education regarding insurance coverage options available through public programs or private insurers.
- Maintained accurate documentation related to patient encounters, including assessments, treatment plans and progress notes.
- Identified barriers to discharge planning and partnered with multidisciplinary teams to implement effective solutions.
Medical Assistant
Narien Grover, MD Family Practice
Whitehall, PA
10.1999 - 02.2014
- Collected vital signs, medical histories, and medication lists during patient intake.
- Supported physician with examinations, procedures, and minor office treatments.
- Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests per physician request.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Entered patient details into electronic medical records with accuracy.
- Documented notes during patient visits.
- Reviewed charts and updated records before daily patient visits.
- Ordered medical supplies, maintained inventory logs, and restocked exam rooms to support uninterrupted patient care.
- Maintained supplies, sanitized equipment, and supported smooth clinic workflow.
- Prepared specimens and coordinated lab testing and follow-up paperwork to ensure timely patient diagnosis and treatment.
- Welcomed patients and set up exam rooms for private office visits.
- Scheduled patient appointments and managed incoming calls to optimize office efficiency for Narien Grover, MD.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
High School Diploma -
Emilio R Delgado
Puerto Rico05-2020
Associate of Arts - Medical Technology
Lincoln Tech
Allentown, PA12-2010
Skills
- Debt recovery
- Account management
- Payment processing
- Account verification
- Data entry accuracy
- HIPAA compliance
- Medical terminology
- Financial analysis
- Attention to detail
- Problem solving
- Client follow-up
- Client outreach
- Team collaboration
- Conflict resolution
- Bilingual communication
- Front office operations
- Electrodes placement
- Medical terminologies
- Immunization administration
- Lab specimen processing
- Appointment scheduling
- Electronic health records
- Preparing specimens and samples
- Sterilization techniques
- Vital sign monitors
Languages
Spanish
Full Professional
Timeline
Collections Agent
Iqor
06.2026 - Current
Medical Receptionist
Cleanslate Treatment Centers
02.2025 - 06.2026
Relationship Banker
Penn Community Bank
10.2022 - 04.2024
Medical Assistant
Govindji Fuletra, Internal Medicine
10.2018 - 11.2021
Hospital Liaison
St. Lukes Neurology
01.2016 - 09.2017
Medical Assistant
Narien Grover, MD Family Practice
10.1999 - 02.2014
High School Diploma -
Emilio R Delgado
Associate of Arts - Medical Technology
Lincoln Tech