Open To Work
LaQuan Skinner
Fort Worth,TX
Summary
Dedicated collections specialist with a focus on streamlining billing processes and enhancing customer relationships. Experienced in managing high-volume accounts and implementing effective collection strategies that ensure timely payments and improve overall cash flow. Strong communication skills foster trust and loyalty among clients.
Overview
9
9
years of professional experience
Work History
Collections Agent
Comcast
Plainfield, Illinois
02.2026 - 06.2026
- Managed inbound and outbound calls to resolve billing inquiries.
- Facilitated payment arrangements for customers facing financial difficulties.
- Utilized company software to track account statuses and interactions.
- Educated customers about available payment options and services.
- Maintained detailed records of customer communications and resolutions.
- Assisted in training new agents on processes and systems used.
- Engaged with customers to build rapport and improve satisfaction levels.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Billing and Collections Specialist
TranzAct
03.2023 - 11.2025
- Managed billing processes to ensure timely invoicing and collections, improving cash flow.
- Analyzed accounts receivable reports to identify discrepancies and resolve issues promptly.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
- Analyzed aging reports to identify trends in late payments and develop targeted collection efforts.
- Reduced outstanding receivables by implementing effective collection strategies.
- Streamlined the billing process, reducing errors and increasing overall productivity.
- Coordinated with sales representatives to address any billing disputes or issues effectively.
Outbound Customer Service Representative
USAA
04.2020 - 01.2023
- Managed high-volume outbound calls to address customer inquiries and concerns.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Resolved customer issues by providing effective solutions and ensuring satisfaction.
- Collaborated with team members to enhance service delivery and improve response times.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Developed rapport with customers, resulting in increased trust and loyalty towards the company''s products and services.
- Retained previously dissatisfied customers by listening intently, empathizing, and offering comprehensive solutions tailored to their unique situations.
Healthcare Customer Service Representative
Precious Global
11.2017 - 04.2020
- Coordinated appointment scheduling and managed follow-up communications with healthcare providers to ensure seamless patient experiences.
- Provided exceptional support to patients, addressing inquiries and resolving issues efficiently.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Educated patients on insurance benefits, claims processes, and eligibility requirements.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed difficult conversations with compassion and professionalism to deescalate tense situations and achieve positive resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Followed up with customers on resolved issues to uphold high standards of customer service and foster long-term satisfaction.
Education
High School Diploma -
Ferriday High School
Ferriday, LA05-1992
Skills
- Debt recovery
- Collections tactics
- Payment processing
- Payment plans
- Account resolution
- Customer relationship management
- Account management
- Customer relations
- Client interaction
- Active listening
- Customer service
- Negotiation skills
Timeline
Collections Agent
Comcast
02.2026 - 06.2026
Billing and Collections Specialist
TranzAct
03.2023 - 11.2025
Outbound Customer Service Representative
USAA
04.2020 - 01.2023
Healthcare Customer Service Representative
Precious Global
11.2017 - 04.2020
High School Diploma -
Ferriday High School