Open To Work
Remember Pierce
Chalmette,LA
Summary
Dedicated collections specialist with a focus on streamlining billing processes and enhancing customer relationships. Experienced in managing high-volume accounts and implementing effective collection strategies that ensure timely payments and improve overall cash flow. Strong communication skills foster trust and loyalty among clients.
Overview
20
20
years of professional experience
Work History
Collections Agent
Comcast
02.2026 - 06.2026
- Managed inbound and outbound calls to resolve billing inquiries.
- Facilitated payment arrangements for customers facing financial difficulties.
- Utilized company software to track account statuses and interactions.
- Educated customers about available payment options and services.
- Maintained detailed records of customer communications and resolutions.
- Assisted in training new agents on processes and systems used.
- Engaged with customers to build rapport and improve satisfaction levels.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Billing and Collections Specialist
TranzAct
03.2023 - 11.2025
- Managed billing processes to ensure timely invoicing and collections, improving cash flow.
- Analyzed accounts receivable reports to identify discrepancies and resolve issues promptly.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
- Analyzed aging reports to identify trends in late payments and develop targeted collection efforts.
- Reduced outstanding receivables by implementing effective collection strategies.
- Streamlined the billing process, reducing errors and increasing overall productivity.
- Coordinated with sales representatives to address any billing disputes or issues effectively.
Head Cook & Housekeeper
Motel Sleepers
12.2006 - 10.2025
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Outbound Customer Service Representative
USAA
04.2020 - 01.2023
- Managed high-volume outbound calls to address customer inquiries and concerns.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Resolved customer issues by providing effective solutions and ensuring satisfaction.
- Collaborated with team members to enhance service delivery and improve response times.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Developed rapport with customers, resulting in increased trust and loyalty towards the company''s products and services.
- Retained previously dissatisfied customers by listening intently, empathizing, and offering comprehensive solutions tailored to their unique situations.
Skills
- Debt recovery
- Collections tactics
- Payment processing
- Payment plans
- Account resolution
- Customer relationship management
- Account management
- Customer relations
- Client interaction
- Active listening
- Customer service
- Negotiation skills
Education
High School Diploma -
John McDonald High School
08.1991 - 05.1995
Timeline
Collections Agent
Comcast
02.2026 - 06.2026
Billing and Collections Specialist
TranzAct
03.2023 - 11.2025
Outbound Customer Service Representative
USAA
04.2020 - 01.2023
Head Cook & Housekeeper
Motel Sleepers
12.2006 - 10.2025
High School Diploma -
John McDonald High School
08.1991 - 05.1995