Luis Vega

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.

• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
• Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
• Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.

Collecting on credit card debt with all major companies. Visa MasterCard Discover etc. Working along side Lawyers to try and work out an arrangement with high debt clients to pay credit card debt before the lawyers decided to possibly sue them. Full review of credit reports with clients and going over budget to see if they qualify for a pay plan or if we would decide to move forward on the file in court.