Latricha Grinnell
Dallas,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Energetic Account Manager skilled at working multiple accounts with extensive knowledge of product sales and service. Proven history of maintaining relationships with existing accounts while increasing revenue through new ones.
Overview
6
6
years of professional experience
Work History
Account Manager
Brinks Home Security
Farmers Branch, TX
12.2020 - Current
- Professionally managed difficult or emotional customer situations, responded promptly to customer needs and responded to requests for service and assistance.
- Volunteered readily; undertook self-development activities; sought increased responsibilities; looked for and took advantage of opportunities; asked for and offered help when needed.
- Exhibited objectivity and openness to others' views; gave and welcomed feedback; contributed to building a positive, high performing atmosphere; self-motivated with a passion for people.
- Performed additional duties as required.
Chat Agent
Sleep Number Corporation
Minneapolis, MN
05.2019 - 08.2020
- Answered multiple incoming sales chats at a time in order to close sales
- Utilized Selling by Numbers sales process to guide customer interactions
- Exceeded sales goals as established by the Digital Experience Manager
- Effectively explained products and promotional details
- Accurately captured and recorded all customer information necessary to conduct business
- Recommended, assisted with, and/or implemented process improvements
- Attended and actively participated in all scheduled coaching, training and certifications
- Communicated relevant feedback (productivity or customer related) to the Digital leadership team
- Backed up customer service chats and emails as necessary
Customer Service Representative, Dispatcher
Randstad
Burnsville, MN
01.2016 - 04.2019
- Managed accounts for BMW, Rolls Royce, and Mini.
- Performed dealership test calls.
- Handled Automatic collision calls, dispatched and communicated with emergency services.
- Handled critical accident calls from vehicles.
- Assisted with concierge services (scheduling reservations, POI requests, critical calling)
Education
High School Diploma - General Studies
John F Kennedy High School
Bloomington, MN06.2011
Skills
- New account creation
- Account verification
- Sales analysis
- Account servicing skills
- Networking skills
- Goals and performance
- Product and service sales
- Sales expertise
- Client rapport
- Customer rapport
- Cold calling skills
- Upselling
- Systems and software programs
- Account development
Timeline
Account Manager
Brinks Home Security
12.2020 - Current
Chat Agent
Sleep Number Corporation
05.2019 - 08.2020
Customer Service Representative, Dispatcher
Randstad
01.2016 - 04.2019
High School Diploma - General Studies
John F Kennedy High School
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