LaTriche Edwards

• Maintained effective communication with team members and clients to enhance collaboration.
• Demonstrated exceptional customer service skills by resolving inquiries and concerns promptly.
• Answered incoming calls with professionalism while addressing customer needs efficiently.
• Transferred calls appropriately to ensure timely assistance to clients and colleagues.

• Operated PBX system to manage high volume of incoming calls efficiently.
• Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Coordinated communication between departments to enhance operational efficiency and guest satisfaction.
• Assisted in training new operators on PBX system functionalities and customer service protocols.
• Monitored call quality to ensure compliance with service standards and improve overall performance
• Improved response times for guests'' inquiries, ensuring swift resolution of their requests or concerns.
• Facilitated seamless room bookings and reservation modifications for guests on a timely basis.

• Processed customer transactions swiftly and accurately using point-of-sale systems.
• Balanced cash register daily, ensuring accurate financial reporting.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of front-of-house areas to enhance customer experience.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Appt setting.
• Followed HIPPA laws
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Delivered prompt service to prioritize customer needs. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.