Latricia Brown
Parma,OH
Overview
12
12
years of professional experience
1
1
Certification
Skills
- Business Analysis
- Business & Consumer Liaison
- Risk Analysis
- Root Cause Analysis
- Vendor Relations
- Conflict Resolution
- Compliance Analysis
- Workflow Coordinating
Certification
- Notary Public, State of Ohio, 04/28
- CPR/AED Certified, American Heart Association, 07/27
Education
Business Administration -
Cleveland State University
06.2009
Work History
Cuyahoga County
Account Clerk
Cleveland
05.2023 - Current
- Process accounts payable invoices accurately and efficiently. Invoices include adoption incentives, foster care payments, and childcare emergency assistance services.
- Reconcile large currency vendor and county invoices and process for payment.
- Research vendor payments and respond to remittance requests.
- Created reporting system to maintain monthly reports of accounts paid.
- Recommended process improvements to management to streamline invoice processing efficiency and accuracy.
- Trained and mentored new hires on workflow processes.
Key Bank Corporate
Complaint Data Analyst
Brooklyn
07.2020 - 02.2023
- Analyzed consumer complaint data to identify root causes, trends, and regulatory concerns.
- Performed internal reports and telecommunication audits in adherence to CFPB, OCC, and FDCPA rules and regulations.
- Trained new hires to process complaint data, and perform audits.
- Co-developed with the IT department, a new system designed to streamline complaint reporting and efficiency.
- Pilot user for installation of new software and hardware systems.
- Analyzed new data reports to ensure all pertinent complaint data was recorded, and reported any found discrepancies.
TTI Incorporated
Regional Credit Assistant
Independence
05.2019 - 07.2020
- Implemented credit and background checks to determine credit eligibility for corporate clients seeking to purchase electrical components.
- Set and raised credit limits to accommodate purchase orders.
- Account reconciliation by comparing internal financial records against client’s monthly invoices.
- Account receivable duties that included performing large credit purchases and accurately applying payment to specific purchases.
- Responsible for the debt recovery of unpaid and past-due credit loans from corporate clients.
- Acted as a liaison between the client and internal sales representatives to settle pricing and product quantity discrepancies.
Millennium Capital & Recovery Corp.
Compliance Analyst and Complaint Specialist
Hudson
12.2013 - 03.2019
- Served as a complaint liaison for repossession agents, insurance claim adjusters, attorneys, and consumers impacted by vehicle repossession.
- Promoted to Compliance team lead, created online training material, and trained new hires.
- Managed incoming consumer complaints in adherence to CFPB and FDCPA rules and regulations regarding vehicle repossessions.
- Documented all consumer, client, and attorney correspondences, both written and verbal.
- Prepared complaint files for management review, and presented files in weekly focus meetings to discuss claim resolution, while calculating company legal risks and exposure.
- Performed internal quality assurance call monitoring, and reported findings.
- Conducted quarterly complaint data audits to track trends, and developed new action plans to minimize recurrent complaints.
Timeline
Cuyahoga County
Account Clerk
05.2023 - Current
Key Bank Corporate
Complaint Data Analyst
07.2020 - 02.2023
TTI Incorporated
Regional Credit Assistant
05.2019 - 07.2020
Millennium Capital & Recovery Corp.
Compliance Analyst and Complaint Specialist
12.2013 - 03.2019
Business Administration -
Cleveland State University