Latricia Cooper
Indianapolis,IN
Summary
Hard working, friendly, and enthusiastic worker with experience in customer service and cash handling. Able to learn new tasks quickly. Also, proficient in growing key customer relationships. Always keep a friendly professional attitude in any work situation. Motivated leader with strong organizational and prioritization abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shipping/Receiving Office Administrator
IFCO Systems
08.2023 - 08.2024
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Transportation Driver
Uber And Lyft
11.2016 - 07.2023
- Coordinated efficient routes to avoid delays and optimize schedules.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Daycare Assistant
Essential Concepts
04.2016 - 02.2018
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Promoted learning and social development through structured and unstructured playtime.
Customer Service Representative
PLS Loan Store
08.2008 - 07.2012
- Use computers to create, maintain, and enter information into databases for various applications and contracts. .
- Disburse/Collect and deposit money into accounts, keep records of collections and disbursements, and ensure accounts are balanced.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers (both over the phone and in person) paying attention to special needs or wants.
- Recommended and sold financial products to not only current customers, but also potential ones through my marketing strategies to help generate sales and customer growth.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Cross-trained and provided back up for customer service managers
Education
No Degree - Speech Pathology
Prairie State College
Chicago Heights, ILCertificate - Dental Assisting
Springboard Dental Institute
Oak Forest, IL09.2018
High School Equivalency Diploma -
Illinios Community College
Park Forest, IL09.2010
Skills
- Excellent Communication
- Basic ASL
- Analytical and Critical Thinking
- Multitasking Abilities
- Attention to Detail
- Active Listening
- Data Entry
- Sales and Marketing
- Organization and Time Management
- Teamwork and Collaboration
- Dependable and Responsible
- Interpersonal Communication
Certification
Dental assistant
Timeline
Shipping/Receiving Office Administrator
IFCO Systems
08.2023 - 08.2024
Transportation Driver
Uber And Lyft
11.2016 - 07.2023
Daycare Assistant
Essential Concepts
04.2016 - 02.2018
Customer Service Representative
PLS Loan Store
08.2008 - 07.2012
No Degree - Speech Pathology
Prairie State College
High School Equivalency Diploma -
Illinios Community College
Certificate - Dental Assisting
Springboard Dental Institute
Similar Profiles
Mark LittleMark Little
Lead Maintenance Technician at IFCO SystemsLead Maintenance Technician at IFCO Systems
Theresa Colina-RamirezTheresa Colina-Ramirez
HR Operations Generalist at IFCO SystemsHR Operations Generalist at IFCO Systems
Kelvin LeeKelvin Lee
Forklift Operator at IFCO SystemsForklift Operator at IFCO Systems