LaTricia Fountain
Mortgage Loan Processor/ Title Clerk
Lawrenceville,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support with high qualities of leadership skills, elevated levels of proficiency to completion of deadlines. Responsible, punctual and productive professional when working with little to no supervision.
Capable of supplying strong diligent and clerical customer service skills to a thriving company.
Overview
6
6
years of professional experience
Work History
Title Clerk
Hennessy Automotive (Robert Half/Contract Role)
04.2023 - 06.2023
- Prepare tax and title documents to submit legal transfer work to DMV.
- I contacted Georgia Motor Vehicle Department to determine the status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Presented audit findings to my accounting manager after reviewing results and paperwork.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Examined and verified 200 titles daily.
Title Processor
Reynolds & Reynolds
02.2022 - 03.2023
- Released payoff leans on Insurance, retail, customers, and dealers' title leases.
- Constructed spreadsheets for titles that were processed and mailed.
- Recorded and provided an overview of all problematic titles to report to management by the end of the month.
- Facilitated specific auto titles with sale amounts and odometer discrepancies.
- Collaborated with coworkers to meet daily deadlines promptly.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Examined and verified 1,000 titles weekly.
Membership Account Representative
ASHRAE Organization
01.2021 - 01.2022
- Acquired an outstanding rapport and maintained a positive attitude with over 100 members and new customers daily.
- Advised specific information on membership guidelines, product benefits, and individual awards the organization provides to the new participants.
- Corresponded with invoices, statements, reports, detailed personal documents, and information from employees within other departments.
- Responded to over 100 customer calls and emails daily to answer questions about products and services.
- Researched options and recommended services to address clients' needs.
- Cultivated interpersonal skills by building positive relationships with others.
Mortgage Post Closer Loan Processor
AmeriSave Mortgage Company
09.2018 - 12.2020
- Reviewed and validated details of loan applications and closing documentation.
- Audited closing loans that are to be completed within 3 days of receiving loan package.
- Prepared and reviewed buyer, seller, HUD, and other transaction documents.
- Worked with warehouse banks to manage shipments of collateral documents.
- Notified borrower, processor, and title companies of any changes regarding closing loan documents.
- Defined Federal Housing Administration (FHA), Power of Attorney (POA), and Veterans Affairs (VA) codes and guidelines while auditing closing loans.
- Maintained accurate records of loan processing activities and documents in CRM.
Claims Associate
Department Of Labor
07.2017 - 08.2018
- Responsible for uploading confidential documents systematically.
- Assisted clients with completion of applications and paperwork.
- Recorded daily and weekly claims that has been collected and processed onto Excel spreadsheet.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Education
High School Diploma -
Duke Ellington School of Arts
Washington, DC06.1998
Skills
- Microsoft Office 365 (Word,Excel, PowerPoint, Outlook)
- Reynolds CRM
- NetSuite CRM
- Data Entry
- Billing and Invoicing
- Cultivating innovative ideas
- Effective Communication
- Title Processing
- Proofreading
- Customer Service Support
- Proficient Time Management Skills
- Cash Handling and Budgeting
Timeline
Title Clerk
Hennessy Automotive (Robert Half/Contract Role)
04.2023 - 06.2023
Title Processor
Reynolds & Reynolds
02.2022 - 03.2023
Membership Account Representative
ASHRAE Organization
01.2021 - 01.2022
Mortgage Post Closer Loan Processor
AmeriSave Mortgage Company
09.2018 - 12.2020
Claims Associate
Department Of Labor
07.2017 - 08.2018
High School Diploma -
Duke Ellington School of Arts
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