Latricia McCree
McDonough,GA
Summary
Highly motivated professional with 14 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
27
27
years of professional experience
Work History
Business Owner
Fresh Image Custom Paint Designs
McDonough, GA
02.2009 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Updated social media content regularly according to current trends within target markets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Formed and sustained strategic relationships with clients.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Scheduled maintenance activities for equipment used by the business.
- Negotiated contracts with vendors for supplies and services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Set pricing structures according to market analytics and emerging trends.
Cobra Customer Service Representative
APD payroll
Alpharetta, GA
04.2012 - 01.2015
- Provide customer service for Cobra administration, including responding to inquiries, discussing Cobra issues with clients, brokers, carriers and Cobra participants.
- Assist Cobra Manager to ensure that forms, correspondence, policies and procedures comply with Federal and State regulations related to Cobra.
- Manage customers inquiries and determine if upper level involvement is needed.
- Answered incoming calls and emails, providing frontline customer support with Cobra questions, or concerns.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments, to bring account up to date.
- Answered customer inquiries and provided accurate information regarding products and services.
- Led on- and off-site customer support teams across multiple time zones, relating to other Cobra issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Quality Inspector
Chrysler Assembly Plant
Detroit, MI
11.1996 - 04.2009
- Checked parts against blueprints to ensure accuracy of measurements.
- Observed machine operation for first run and sample pieces and verified part conformance to specifications instruments.
- Verified conformity of finished products before packaging for shipment.
- Notified supervisors or other relevant personnel of test or production issues.
- Handled repairs and reworks of defective parts to bring components back to functionality.
- Checked assignment of identifiers and labeling of batches to facilitate tracking back of non-conforming products while reducing error and waste.
- Assisted with the development of new inspection protocols and procedures.
- Inspected, calibrated and repaired test equipment and measuring instruments to eliminate flaws in product.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Followed all safety regulations while performing job duties in accordance with company policies.
- Maintained a clean working environment by disposing of scrap material properly.
- Planned and completed group projects, working smoothly with others.
Education
High School Diploma -
Mackenzie High School
Detroit, MI06-1987
Skills
- Customer Service
- Business Planning
- Strategic Planning
- Quality Assurance
- Project Management
- Business Marketing
- Customer Relations
- Strategic Decision-Making
- Team Collaboration and Leadership
- Driven and Determined
- Attention to Detail
- Coaching and Mentoring
- Task Delegation
- Purchasing and Planning
- Cost Analysis and Savings
- Operations Management
- Start-Up Operations
- Cost Control and Budgeting
- Negotiation
- Sales Planning
- Budget Control
- Vendor Relationship Management
- Work Planning and Prioritization
- Financial Administration
- Staff Hiring
- Relationship Building
- Process Improvement
- Regulatory Compliance
Affiliations
I'm a artist, that specialize in one of kind custom paint designs on walls, furniture and canvas art. I also have a great love for interior home designs, and had the opportunity to complete several interior design projects. I love to see the beauty of something come alive in designs and in people.
Timeline
Cobra Customer Service Representative
APD payroll
04.2012 - 01.2015
Business Owner
Fresh Image Custom Paint Designs
02.2009 - Current
Quality Inspector
Chrysler Assembly Plant
11.1996 - 04.2009
High School Diploma -
Mackenzie High School
References
References available upon request.
References
References available upon request.
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