Latricia White
Jacksonville,Florida
Summary
Assisted in delivering exceptional customer service experiences in food service management roles.,Supported operational improvements aimed at increasing profitability and maintaining quality standards.,Facilitated team development and nurtured vendor relationships to enhance business operations.,Contributed to menu planning, staff scheduling, and inventory management tasks.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Rework operator
Fasttrack staffing
Jacksonville
11.2024 - 04.2026
- Assisted in soldering cell strings to ensure proper assembly.
- Cut individual cells to meet project specifications.
- Maintained iron at consistent temperature for effective soldering.
- Scanned barcode on plates for inventory tracking.
- Repaired 12 strings on plates to restore functionality.
- Evaluated string cells at pre-el stage for quality assurance.
Cafeteria Manager
Compass Group/ Chartwells
Jacksonville, FL
03.2023 - 10.2024
- Created weekly and monthly reports to track performance metrics such as sales volumes and budget variances.
- Maximized profits through cost-effective management of labor, inventory, and supply costs.
- Managed a team of 15+ employees, providing guidance and direction as needed.
- Implemented strategies to reduce waste and increase efficiency within the cafeteria environment.
- Monitored cash registers throughout shift to ensure accuracy in transactions.
- Conducted regular inspections of equipment to ensure they are clean and functioning properly.
- Assisted customers with questions about menu items or nutritional information.
- Maintained an organized work area free from clutter or hazards that could cause injury.
- Coordinated catering services for special events such as school functions or corporate meetings.
- Established strong relationships with vendors to secure competitive prices on food products while maintaining high quality standards.
- Processed payments from customers using various payment methods such as cash or credit cards.
- Ensured compliance with all applicable health codes by regularly inspecting kitchen equipment and storage areas.
- Supervised daily operations of the cafeteria including scheduling, ordering supplies, and monitoring quality control standards.
- Maintained accurate records of food orders, inventory, sales, and employee timecards.
- Provided ongoing training to ensure staff members were knowledgeable about menu items and ingredients used in dishes served in the cafeteria.
- Enforced company policies regarding attendance, punctuality, dress code, safety regulations.
- Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
- Counted money and made bank deposits.
- Scheduled and received deliveries and verified goods received against paperwork.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Investigated and resolved complaints regarding food quality and service.
- Kept accurate records in compliance with sanitation and food service requirements.
Delivery Driver
Amazon
Jacksonville, FL
02.2023 - 04.2024
- Delivered packages efficiently, ensuring timely arrival while adhering to safety protocols.
- Navigated designated routes using GPS systems to optimize delivery times and minimize delays.
- Maintained accurate records of deliveries, including tracking numbers and customer signatures.
- Communicated effectively with customers regarding delivery status and resolved any issues promptly.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Line Cook
Chilli's Bar & Grill
Jacksonville, FL
11.2021 - 12.2022
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Met deadlines while maintaining high-quality deliverables.
- Identified ways to improve efficiency in operations and implemented process changes.
- Troubleshot minor problems and reported larger technical issues.
Grill Cook
Pollo Tropical
Jacksonville, FL
04.2018 - 10.2020
- Demonstrated ability to operate grills, deep fryers and other kitchen equipment in a professional manner.
- Monitored grill temperatures to ensure food was cooked to the correct internal temperature.
- Maintained a clean and organized cooking station and adhered to health and safety standards.
- Featured capacity to handle multiple tasks simultaneously while ensuring quality of food served.
- Operated large-volume cooking equipment to prepare food.
- Rotated and properly stored ingredients and food items for freshness.
- Illustrated effectiveness at cleaning grills thoroughly after each shift using proper sanitation techniques.
- Demonstrated dexterity in flipping burgers, chicken breasts or other items on the grill without burning them.
- Exhibited expertise in preparing meals quickly and efficiently while following all food safety protocols.
- Prepared a variety of meats, vegetables, and other ingredients to be cooked on the grill.
- Displayed proficiency in reading recipes, measuring ingredients and adhering to cooking instructions accurately.
- Established reputation for working harmoniously with fellow kitchen staff members towards achieving common goals.
- Developed competency in portioning out food items accurately as per menu guidelines.
- Identified proficiency in responding appropriately to customer complaints regarding quality of food served.
- Changed and sanitized cutting boards and surfaces to avoid cross-contamination.
- Followed recipes, portion controls, and presentation specifications as set by the restaurant.
- Inspected kitchens to observe food preparation quality and service and cleanliness of production and service areas.
- Highlighted talent for maintaining cleanliness of work area throughout shift.
- Completed assigned opening, side work and closing duties to set team up for success.
- Washed and cut vegetables to prepare for cooking and consumption.
- Evidenced potential to communicate effectively with coworkers about upcoming orders or changes in menu items.
- Measured and mixed ingredients according to recipes.
Cashier
Larry's Giant Subs
Jacksonville, FL
01.2018 - 08.2018
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Assisted with training and mentoring new team members.
- Utilized problem solving skills to effectively handle difficult situations.
- Delivered exceptional customer service at all points of contact.
- Enforced store safety and cleanliness standards, reducing hazards.
- Resolved customer complaints professionally in accordance with company policy.
- Supported other departments within the store by providing assistance when needed.
- Maintained inventory and store visual presentation to meet customer needs.
Kitchen Manager
Blu Diner Soul Food
Jacksonville, FL
08.2016 - 01.2018
- Trained new staff in kitchen operations, procedures and food prep standards.
- Maintained accurate inventory of all food items, supplies and equipment to ensure efficient operations.
- Promoted teamwork among employees by encouraging collaboration and offering support whenever possible.
- Ensured compliance with local health department regulations regarding safe food preparation and storage practices.
- Demonstrated excellent organizational skills in managing the daily operations of a busy kitchen environment.
- Verified daily prep lists to confirm correct amount of prepared products.
- Followed sanitation and food safety standards to prevent illnesses.
- Supervised and coordinated kitchen staff to maintain productivity and efficiency.
- Observed safe temperature storage of all food products to prevent spoilage.
- Developed and implemented training programs for kitchen staff, emphasizing proper food handling techniques, customer service and safety protocols.
- Minimized food waste by regularly ordering accurate amounts of ingredients.
- Communicated with cooks to achieve timely and accurate food orders.
- Oversaw kitchen staff to achieve proper recipe completion and quality standards.
- Oversaw ordering process from suppliers in order to maintain adequate stock levels at all times.
- Provided guidance and direction to line cooks regarding recipe specifications, portion sizes, plating techniques.
- Scheduled employee calendar, keeping shifts properly staffed.
- Responded promptly to issues with customers and food preparation.
- Established effective communication between cooks, servers, bartenders, management team and customers to ensure smooth operation of services provided by the kitchen.
- Conducted regular inspections of kitchen facilities to identify potential issues or areas requiring improvement.
- Resolved customer complaints promptly in an effort to exceed their expectations while maintaining professional composure at all times.
- Developed and maintained quality assurance procedures to achieve consistent food quality.
- Performed troubleshooting activities when necessary to resolve any operational issues within the kitchen area quickly and effectively.
- Managed scheduling of kitchen staff to meet the needs of the restaurant during peak business hours.
- Assisted in developing cost-effective strategies for purchasing ingredients and supplies while maintaining high quality standards.
- Coordinated with other departments to ensure that orders were prepared on time, accurately and efficiently.
- Implemented cost-saving measures to reduce overhead expenses.
- Negotiated with vendors to obtain the best prices for ingredients and supplies.
- Analyzed financial data related to sales volume and costs associated with running the kitchen operations in order to maximize profits.
- Implemented new menu items while ensuring quality standards were met according to recipes and instructions.
- Recruited qualified applicants for open positions within the kitchen staff ensuring only those candidates meeting job requirements were hired.
- Maintained control systems to support proper portioning and cost containment.
- Utilized computer software applications such as Microsoft Office Suite for budgeting purposes as well as tracking sales records.
Education
High School Diploma - undefined
Oak Park High School
Oak Park, Michigan05-2007
Skills
- Microsoft Office Suite
- Active Listening
- Teamwork and Collaboration
- Customer Engagement
- Service Delivery Management
- Anticipating Problems
- Kitchen Equipment Operation
- Billing and Payment Processing
- Food Handling
- Menu Planning
- Sanitary Standards
- Customer Needs Assessments
- Food and Supplies Ordering
- Staff Supervision
- Portion Control
- Safety Precautions
- Reading Comprehension
- High-Volume Environments
- Service Safe
- Shipment Preparation
- Inventory Maintenance
- Production Standards
- Production Preparation
- HACCP Record Keeping
- Equipment Preparation
- Rotation Procedures
- Proper Food Storage
- Health and Safety Procedures
- Equipment Maintenance
- Cook Foods
- Maintain Food Safety
- Serve Customers
- Fire Safety Regulations
- Developing Special Dishes and Recipes
- Quality inspection
- Microscope usage
- Through-hole soldering
- Component identification
- ISO standards
- Cross-functional teamwork
Certification
Certified Food Safety Manager
Timeline
Rework operator
Fasttrack staffing
11.2024 - 04.2026
Cafeteria Manager
Compass Group/ Chartwells
03.2023 - 10.2024
Delivery Driver
Amazon
02.2023 - 04.2024
Line Cook
Chilli's Bar & Grill
11.2021 - 12.2022
Grill Cook
Pollo Tropical
04.2018 - 10.2020
Cashier
Larry's Giant Subs
01.2018 - 08.2018
Kitchen Manager
Blu Diner Soul Food
08.2016 - 01.2018
High School Diploma - undefined
Oak Park High School