Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

Latricia Williams

Summary

Offering blend of interpersonal skills and willingness to learn and grow within customer service leadership role. Delivers solid understanding of customer service principles and effective communication techniques. Ready to use and develop problem-solving and team-building skills in Customer Service Representative role.

Overview

3
3
years of professional experience

Work History

Account Manager

5W&Co
04.2025 - 05.2025
  • Strengthened client relationships through regular communication, addressing concerns, and providing proactive support.
  • Managed complex negotiations, closing deals while maximizing profitability and customer satisfaction.
  • Identified potential areas of expansion within the territory by researching untapped markets or under-served industries.
  • Negotiated prices, terms of sale and service agreements.
  • Utilized Salesforce application to process sales and keep record of door-to-door sales activity.

Amazon DSP Driver

Amazon
05.2023 - 08.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Event Staff Member

Kinetic Events
09.2022 - 04.2023
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.

Education

Master of Fine Arts - Visual Development

Academy of Art University
San Francisco, CA
12-2026

Bachelor of Arts - Studio Arts

Kent State University
Kent, OH
05-2022

High School Diploma -

Charles F Brush High School
South Euclid-Lydnhurst
05-2017

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Positive attitude
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Strong teamwork
  • Brand marketing

Affiliations

  • Honors Society

Interests

  • Backpacking and Hiking
  • Historical Exploration
  • Adventure Travel
  • Road Trips
  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • Photography
  • Drawing and Painting

Timeline

Account Manager

5W&Co
04.2025 - 05.2025

Amazon DSP Driver

Amazon
05.2023 - 08.2023

Event Staff Member

Kinetic Events
09.2022 - 04.2023

Master of Fine Arts - Visual Development

Academy of Art University

Bachelor of Arts - Studio Arts

Kent State University

High School Diploma -

Charles F Brush High School

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