Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Latriece Maynard

Greensboro,NC

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

8
8
years of professional experience

Work History

Customer Service

GUY & O’NEILL (formerly ALBAAD USA)
03.2023 - 03.2024
  • Order entry for retail (Walmart, Walgreens, Home Depot, Target) and non-retail (Albertsons, Meijer) customers
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 90%.
  • Managed day-to-day operations, logistics and schedules.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Order Management Coordinator

ALBAAD USA
10.2020 - 02.2023
  • Navigated through SAP systems to build, track and monitor orders.
  • Processed and submitted orders for wipes and feminine pads daily and expedited delivery to maintain customer satisfaction.
  • Implemented VAI for order entry, shipping, inventory and accounting.
  • Conducted detailed investigations into complex cases, resulting in successful resolutions for both company and clients.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.

Sales Administrative Assistant

ALBAAD USA
06.2019 - 10.2020
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Conducted thorough investigations of 30 complex issues to determine appropriate resolutions for customer satisfaction.

Ignite/Dymo/Graco/Baby Jogger Consumer Care Representative

NEWELL BRANDS
10.2017 - 06.2019
  • Reduced average call handling time by effectively utilizing knowledge of products and services to resolve issues quickly.
  • Streamlined communication with more than 100 customers through efficient use of email, chat, and phone support channels.
  • Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.

Verizon Wireless Customer Service Rep

ALORICA
02.2016 - 10.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved 50 or more customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed file archival and information retrievals.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

Southeast Guilford High School
Greensboro, NC
06.2009

Skills

  • Strong Data Entry
  • Data entry specialist
  • Customer Service
  • Critical Thinking
  • Call center experience
  • Complaint resolution
  • Scheduling
  • Paperwork Processing
  • Administrative Support
  • Customer Relationship Management (CRM)
  • Chargeback Management
  • Transportation Management

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Customer Service

GUY & O’NEILL (formerly ALBAAD USA)
03.2023 - 03.2024

Order Management Coordinator

ALBAAD USA
10.2020 - 02.2023

Sales Administrative Assistant

ALBAAD USA
06.2019 - 10.2020

Ignite/Dymo/Graco/Baby Jogger Consumer Care Representative

NEWELL BRANDS
10.2017 - 06.2019

Verizon Wireless Customer Service Rep

ALORICA
02.2016 - 10.2017

High School Diploma -

Southeast Guilford High School

Similar Profiles

CREATE PROFILE
Latriece Maynard