Latrina Davis
Murfreesboro,TN
Summary
Dynamic leader with proven expertise in enhancing store performance and customer satisfaction at Dollar General. Excelled in strategic planning and team leadership, boosting sales growth through meticulous attention to detail and exceptional customer service management. Skilled in POS systems and staff supervision, adept at fostering relationships and driving sales through innovative engagement strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar General
02.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Picker
Amazon Fullfilment Center
10.2023 - 01.2024
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Crew Member/ Shift Lead
Wendys
09.2019 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN05-2021
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Team Management
- POS Systems
- Employee Scheduling
- Hiring and Training
- Upselling and Cross Selling
- Pricing and Markdowns
- Strategic Planning
- Relationship building and management
- Sales Growth
Certification
- Certified Phlebotomy Technician (CPT) - TN Professional Training Institute .
Timeline
Assistant Store Manager
Dollar General
02.2024 - Current
Picker
Amazon Fullfilment Center
10.2023 - 01.2024
Crew Member/ Shift Lead
Wendys
09.2019 - 08.2022
High School Diploma -
Siegel High School