Latrina Lilly
Greensboro,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer service rep Inbound 1
Foundever
07.2024 - 12.2024
- I help customer with different inquiries like setting up payroll, retrieving their tax forms, reconciliation, accessing their online account, banking issues, subscription questions, data entry
- Remote
Claims Specialist
Allstate Insurance
06.2023 - 05.2024
- I help customers file claims and setup inspections and answer questions on the claim help to bring that claim to closure and data entry
- Remote
Chat Representative
Allstate Insurance
03.2023 - 06.2023
- I would help customers with billing questions and inquiries about their policy through the chat portal and data entry.
- Remote
Customer Service Representative
Allstate Insurance
09.2018 - 03.2023
- I add and remove vehicles and I help customers with billing inquiries as well. I also cancel policies if the customer doesn’t want the policy any longer and data entry.
- Remote
Customer Service Rep
Teletech/Allstate
01.2016 - 02.2018
- I add and replace vehicles, take payments, help customers with billing inquiries and data entry
- Remote
Customer Service Representative
Teletech/Best Buy
06.2011 - 01.2016
- I helped customers select items, I placed customers' orders and helped with other inquiries as well and data entry.
- Remote
Education
Diploma -
Northern high school
Durham, NC06.1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer service rep Inbound 1
Foundever
07.2024 - 12.2024
Claims Specialist
Allstate Insurance
06.2023 - 05.2024
Chat Representative
Allstate Insurance
03.2023 - 06.2023
Customer Service Representative
Allstate Insurance
09.2018 - 03.2023
Customer Service Rep
Teletech/Allstate
01.2016 - 02.2018
Customer Service Representative
Teletech/Best Buy
06.2011 - 01.2016
Diploma -
Northern high school
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