BRIANA ODUNTAN
Arlington
Summary
Dedicated customer service and sales professional with extensive experience in managing customer inquiries and enhancing satisfaction. Proven ability to support customers effectively while collaborating with cross-functional teams to improve service quality. Passionate about learning and sharing knowledge to drive continuous improvement.
Overview
12
12
years of professional experience
Work History
Inbound Customer Service Rep
Delta Dental Insurance
Dallas
06.2022 - 01.2026
- Responded to customer inquiries via phone, providing accurate information and support.
- Managed call matrix to achieve weekly objectives, enhancing timely and effective customer service.
- Assisted customers with inquiries about various insurance agencies, facilitating informed decision-making.
- Adjusted customer insurance options to align with individual needs and preferences.
- Compiled monthly reports and executed tasks in a virtual environment to support operational efficiency.
Brand Specialist/Trainer
Vivica's Workshop Inc.
Dallas
02.2019 - 05.2022
- Developed brand strategies that increased product visibility and strengthened market presence.
- Cultivated relationships with customers, vendors, and partners to drive brand loyalty.
- Collaborated with cross-functional teams to maintain brand consistency across all marketing channels.
- Mentored junior trainers, enhancing their instructional techniques and overall effectiveness.
- Processed customer transactions at point of sale and provided guidance to clients on product usage.
Receptionist/Sales Rep
Gab-Moses Computer Services
Dallas
01.2014 - 08.2018
- Handled outbound and inbound calls for upsells and technical support, contributing to customer satisfaction.
- Managed incoming sales and pick-up order calls, addressing customer inquiries promptly.
- Processed customer transactions at point of sale to ensure accurate and efficient service.
- Maintained accurate records and correspondence with clients to ensure seamless communication.
- Entered data into systems to maintain up-to-date records.
Education
Associates of Arts - Business Administration And Management
Tarrant County College
Fort Worth, TX12-2027
Skills
References
UPON REQUEST
Timeline
Inbound Customer Service Rep
Delta Dental Insurance
06.2022 - 01.2026
Brand Specialist/Trainer
Vivica's Workshop Inc.
02.2019 - 05.2022
Receptionist/Sales Rep
Gab-Moses Computer Services
01.2014 - 08.2018
Associates of Arts - Business Administration And Management
Tarrant County College