Paula Porter
Liberty Township
Summary
Dynamic customer service professional with extensive experience at Cincinnati Children's Hospital, excelling in conflict resolution and effective communication. Proven track record in enhancing workflow through data analysis and project management. Adept at fostering team collaboration and delivering exceptional service, ensuring customer satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative (REP 2) (ESR 1)
Cincinnati Children's Hospital
Cincinnati
01.2016 - Current
- Delivered customer service for infants, children, and adolescents, ensuring their needs were met effectively.
- Coordinated patient intake and discharge processes using Epic applications, enhancing overall workflow.
Customer Service Representative
Startek
Cincinnati
01.2013 - 01.2015
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guidance to enhance customer experience.
- Managed customer accounts and updated information in the system.
- Upsold products and services by analyzing customer records and needs through multiple service systems, ensuring accurate order processing.
Sales Associate
Dillard's
Cincinnati
01.2011 - 01.2013
- Assisted customers in selecting merchandise to meet their needs.
- Processed customer transactions accurately and efficiently at the register.
- Executed retail sales transactions, managed inventory levels, and handled cash operations.
- Maintained product displays to ensure an attractive shopping environment.
Sales Associate
Victoria's Secret
Cincinnati
01.2009 - 01.2010
- Assisted customers with product selection and provided exceptional service.
- Executed retail sales, managed inventory control, and handled cash transactions.
- Managed inventory levels and ensured merchandise was properly displayed.
- Collaborated with team members to create an inviting shopping environment.
Work study student
Saint Vincent De Paul
Cincinnati
01.2007 - 01.2009
- Facilitated access to government-assisted programs for financially challenged families, enhancing their ability to secure essential resources.
- Assisted customers in selecting donated items for their needs.
- Organized and maintained inventory in the donation center.
- Processed incoming donations and ensured proper categorization.
Inside Sales Representative
Berkley Pharmaceutical
Cincinnati
01.2004 - 01.2007
- Engaged clients to identify pharmaceutical needs and recommend appropriate solutions.
- Managed daily communications with healthcare professionals and stakeholders effectively.
- Conducted product demonstrations to showcase pharmaceutical offerings and benefits.
- Sold consumer products and services to targeted residential accounts, enhancing customer satisfaction and loyalty.
Assistant to the President
Encompix Software
Cincinnati
01.2002 - 01.2004
- Coordinated executive schedules and managed appointments for the company's leadership team.
- Assisted in preparing meeting agendas and compiling necessary materials for discussions.
- Communicated with internal teams to streamline project updates and status reports.
- Leveraged Windows operating system and MS Office suite to complete diverse administrative tasks.
- Conducted inside sales and executed email and website gathering campaigns, managing direct marketing projects and routing customer inquiries.
Mail Clerk
USPS
Cincinnati
01.2001 - 01.2002
- Coordinated mail distribution to departments, ensuring timely delivery and effective communication.
- Sorted incoming mail for efficient distribution to various departments.
- Operated postal machines to process and stamp outgoing mail accurately.
- Maintained inventory of mailing supplies and ensured stock availability.
Education
Bachelor of Science - Organizational Leadership
Northern Kentucky University
Highland Heights, KY12.2026
High School Diploma -
Roger Bacon
Cincinnati, Ohio06.1993
Skills
- Customer service
- Effective communication
- Conflict resolution
- Team collaboration
- Project management
- Time management
- Data analysis
References
Available upon request
Timeline
Customer Service Representative (REP 2) (ESR 1)
Cincinnati Children's Hospital
01.2016 - Current
Customer Service Representative
Startek
01.2013 - 01.2015
Sales Associate
Dillard's
01.2011 - 01.2013
Sales Associate
Victoria's Secret
01.2009 - 01.2010
Work study student
Saint Vincent De Paul
01.2007 - 01.2009
Inside Sales Representative
Berkley Pharmaceutical
01.2004 - 01.2007
Assistant to the President
Encompix Software
01.2002 - 01.2004
Mail Clerk
USPS
01.2001 - 01.2002
Bachelor of Science - Organizational Leadership
Northern Kentucky University
High School Diploma -
Roger Bacon