Latrina Littleton
Jonesboro,AR
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
20
20
years of professional experience
Work History
Care Coordinator
Summit Community Care
06.2018 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery for 55 members.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Behavioral Health Treatments Plan for 55 members.
- Person Centered Service Plan for waiver members
- Primary care physician care plan
- Individualized education program
- Housing plan
- Any existing work plan
- Justice system-related plan
- Nutrition plan
- Individual treatment plan for members with disabilities in day habilitation programs
Office Administrator
Jocelyn Johnson Therapy
11.2012 - 06.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Completed bi-weekly payroll for 15 employees.
- Set-up O/t and P/t appointments
- Help parents assign PCP
Toddler Teacher
Beautiful Beginnings For Kids
04.2009 - 11.2012
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Allowed for ample outdoor discovery time in schedule each day.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities for up to 12 children.
- Implemented age-appropriate curricula to meet needs of young learners.
Internet Sales Manager
Car Choice
02.2007 - 03.2009
- Responded to internet inquiries and phone calls in timely matter.
- Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable projects with 90% success rate.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Updated company website with deals and product packages.
- Trained sales staff on company procedures and salesmanship.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Retail Sales Associate
Rowsey Furniture
08.2005 - 02.2007
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Consistently hit and exceeded sales goals by 40%.
Assistant Store Manager
Dollar General
07.2003 - 08.2005
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for 15 employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to 100% employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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Education
High School Diploma -
Forrest City High School
Forrest City, AR05.2003
Skills
- Patient Education
- Case Management
- Insurance Practices
- Process Improvement
- Care Planning
- Preventive Care
- Problem Identification
Timeline
Care Coordinator
Summit Community Care
06.2018 - Current
Office Administrator
Jocelyn Johnson Therapy
11.2012 - 06.2018
Toddler Teacher
Beautiful Beginnings For Kids
04.2009 - 11.2012
Internet Sales Manager
Car Choice
02.2007 - 03.2009
Retail Sales Associate
Rowsey Furniture
08.2005 - 02.2007
Assistant Store Manager
Dollar General
07.2003 - 08.2005
High School Diploma -
Forrest City High School
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