La Trina Williams
Mesa,AZ
Summary
With over 30 years of diverse experience in roles such as Child Care Provider, Store Clerk, Store Manager, and Volunteer Host Guardian for 2 Exchange Students, I offer a wealth of experience in serving others. My coaching and motivation skills have been developed through leading by example, demonstrating effective communication, accountability, and integrity. I take pride in embracing growth opportunities and approaching every situation with a selfless mentality.
Overview
18
18
years of professional experience
Work History
Benefits Eligibility Specialist 2
State of Arizona: Department of Economic Security-Chandler, AZ
Chandler, Arizona
06.2024 - Current
- Contacted applicants by phone and email to request and verify information, also making collateral calls to outside sources on the participant's behalf.
- Educated program participants with available resources beyond Medical, Nutrition and Cash assistance
- Assisted with Case Read Coaching sessions in the absence of my assigned Team mates
- Reviewed, interpreted and applied Agency policy, State and Federal laws
- Answered questions of Participants seeking guidance when additional assistance is needed beyond my scope of knowledge
- Being knowledgeable of systems, HEA and AzTecs (Virtel), Google, OnBase.
- Explored & investigate information given by program participants to assist with benefits eligibility determination.
Benefits Eligibility Specialist 1
State of Arizona: Department of Economic Security
Chandler, AZ
05.2023 - 06.2024
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
Store Manager
CVS HEALTH CORPORATION
Shreveport, La & Mesa, Az
11.2011 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Store Associate
CVS HEALTH CORPORATION
Shreveport, La.
11.2006 - 11.2011
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
Education
High school diploma -
Woodlawn Senior High School
Shreveport, LA05.1997
Skills
- Training, Development & Intervention
- Administrative Experience
- Interpersonal Communication, Empathy
- Ability to learn software programs
- Ability to work independently as well as collaborate with a Team
- Ability to work through complex situations
- Ability to work in office & remote
- Attention to detail
- Root cause analysis & Problem Solving
- Time management
- Adaptability
- Critical thinking
Additionalinformation - References
- Steve Hardison, Mesa, Arizona, 480-593-4646, Professional Life Coach
- Kaeli-Ann Nicoll, Queen Creek, Arizona, 480-747-7705, Educator
- Daisy Reeves, Chandler, Arizona, 605-807-0028, Licensed Pharmacist
Timeline
Benefits Eligibility Specialist 2
State of Arizona: Department of Economic Security-Chandler, AZ
06.2024 - Current
Benefits Eligibility Specialist 1
State of Arizona: Department of Economic Security
05.2023 - 06.2024
Store Manager
CVS HEALTH CORPORATION
11.2011 - 04.2023
Store Associate
CVS HEALTH CORPORATION
11.2006 - 11.2011
High school diploma -
Woodlawn Senior High School