LaTrisha Jones

• Compiled and tracked outstanding balances owed to medical facilities.
• Processed billing calls and answered questions from patients and third-party carriers.
• Corrected, completed and processed claims for multiple payer codes.
• Processed online and paper appeal submissions and refund requests.
• Assisted in reconciling deposit and patient collections.
• Logged charges and payments within ACE.
• Audited and corrected billing and posting documents for accuracy.
• Utilized various software programs to process customer payments.

• Accurately posted payments and adjustments both electronically and manually.
• Processed payments that had been received from insurance companies and Medicare.
• Communicated effectively with others through active listening and dynamic interpersonal skills.
• Identified overpayments and processed refunds for insurance carriers and patients.
• Handled payment transactions for customer purchases.
• Managed large volumes of data efficiently and with great care on daily basis.
• Took money and cards from customers to handle payment processing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Monitored accounts to verify compliance with payment terms and schedules.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Developed and maintained positive relationships with clients to maximize collections.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Encoded and canceled checks using bank machines.
• Disbursed petty cash by recording entries and verifying documentation.
• Reconciled accounts receivable to general ledger.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Built strong relationships with customers through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Compiled and tracked outstanding balances owed to medical facilities.
• Processed billing calls and answered questions from patients and third-party carriers.
• Corrected, completed and processed claims for multiple payer codes.
• Processed online and paper appeal submissions and refund requests.
• Assisted in reconciling deposit and patient collections.
• Follow-up
• Appeals
• Medicare/Hospice/SNF
• Eligibility Verification
• Special projects
• Radiation Training
• Centricity/G4/Onco EMR computer systems
• Correspondence
• Prepare and print medical records.
• Work Heavy email volume.
• Work aging reports
• Work excels spreadsheets
• Call insurances
• Work heavy on Norridian Medicare portal.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Verified insurance of patients to determine eligibility.
• Collected payments and applied to patient accounts.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Posted payments and collections on regular basis.
• Filed and updated patient information and medical records.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Liaised between patients, insurance companies, and billing office.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Delivered timely and accurate charge submissions.
• Adhered to established standards to safeguard patients' health information.
• Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
• Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
• Used data entry skills to accurately document and input statements.
• Responded to customer concerns and questions on daily basis.
• Audited and corrected billing and posting documents for accuracy.
• Handled account payments and provided information regarding outstanding balances.
• Monitored outstanding invoices and performed collections duties.
• Collaborated with customers to resolve disputes.
• Maintained accurate records of customer payments.
• Utilized various software programs to process customer payments.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Generated monthly billing and posting reports for management review.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Reconciled accounts receivable to general ledger.
• Generated accounts payable reports for management review to aid in financial and business decision making.
• Created improved filing system to maintain secure client data.
• Follow-up
• Appeals
• Vantage Insurance
• Medicare/Medicaid Insurances
• All commercial Insurance
• Eligibility Verification
• Special Projects
• CCS/SAR requests/TAR requests
• On Base (electronic mail)
• Aging of AR/Follow-up on unpaid and denied claims for status.
• Verification of insurance coverage Medi-cal/HMO's/PPO's and Dual choice
• Hands on billing and collections
• Billing and coding
• Medical records management
• Typing 60 WPM
• CMS 1500/CMS 1450
• Authorizations/Appeals Knowledge of Medicare/Medi- Cal/Commercial Insurances.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Verified insurance of patients to determine eligibility.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Posted payments and collections on regular basis.
• Collected payments and applied to patient accounts.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.

Billed for OB/GYN/Pediatrics/Outpatient services

Worked Aging of AR/Follow-up on unpaid and denied claims for status

Verification of insurance coverage for Medi-cal/HMO's/PPO's/and Dual choice

Heavy data entry tasking/Answering phones/filing/faxing/and copying documents.

Hands on billing and collections

Experience with Medicare/Medi-cal/commercial insurance/HMO/Managed care/IPA's/PPO's

Prepare and print medical records.

Wrote Appeals.

• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Adhered to established standards to safeguard patients' health information.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Delivered timely and accurate charge submissions.
• Filed and updated patient information and medical records.
• Prepared billing statements for patients and verified correct diagnostic coding.