Latrisha Meeks
Jackson,MS
Summary
Dynamic customer service professional with extensive experience at Entergy, excelling in conflict resolution and fostering client loyalty. Skilled in data entry and active listening, I consistently achieve high customer satisfaction by empathetically addressing concerns and ensuring compliance with regulations. Proven ability to thrive in high-pressure environments while maintaining professionalism.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Entergy
07.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Remote Customer Service
Liveops
11.2019 - 12.2023
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Assembly Line Production Worker
Faurecia
02.2021 - 09.2022
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
Healthcare Customer Service Representative
ImageNETLLC
01.2017 - 09.2019
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Strong computer experience(data entry, screen navigation, and keyboarding)
- Excellent customer service skills
Education
High School Diploma -
Williams Sullivan High School
Durant, MS05-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
Customer Service Representative
Entergy
07.2024 - 03.2025
Assembly Line Production Worker
Faurecia
02.2021 - 09.2022
Remote Customer Service
Liveops
11.2019 - 12.2023
Healthcare Customer Service Representative
ImageNETLLC
01.2017 - 09.2019
High School Diploma -
Williams Sullivan High School
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