LATRISHA SIMS
Cheyenne
Summary
Dynamic Program Coordinator, Case Manager, and Outreach Worker with extensive experience in coordinating comprehensive care for homeless individuals and families. Known for a proactive and resourceful approach, consistently delivering high-quality, cost-effective solutions tailored to meet diverse needs. Proven ability to navigate complex challenges while fostering collaborative relationships with stakeholders to enhance service delivery. Committed to advocating for vulnerable populations and driving impactful community change.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Coordinator / Case Manager
Community Action Of Laramie County
Cheyenne, WY
06.2024 - Current
- Manage active caseload of 25–40+ clients, providing intensive, relationship-based case management services
- Deliver trauma-informed, client-centered support to individuals experiencing poverty, housing instability, and systemic barriers
- Coordinate access to critical resources including Medicaid, SNAP, housing assistance, LIEAP, Social Security Benefits, and employment support services
- Guide clients through complex applications, increasing successful program enrollment and long-term stability
- Collaborate with internal teams and community partners to deliver wraparound, stability-focused care
- Maintain detailed, compliance-driven documentation across multiple programs and reporting systems
- Support development of employment readiness, problem-solving skills, and long-term self-sufficiency plans
Case Manager/Outreach Worker
Crossroads Healthcare Clinic-a Program of Community Action of Laramie County
Cheyenne, Wyoming
06.2015 - 06.2024
- Recommended improved life choices to enhance client outcomes.
- Educated patients on various resources, services and programs to maximize care.
- Built and maintained strong relationships with patients by successfully resolving issues.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Documented plans, findings and results and submitted to employers and insurance carriers.
- Assisted clients in receiving high-quality, appropriate care with best possible results.
- Optimized program resource utilization to prevent unnecessary hospital admissions.
- Assist clients with transportation, clothing item, identification cards, and birth certificate, emergency housing and etc.
Human Resources Coordinator
Advance Services Staffing Agency
Cheyenne, Wyoming
12.2014 - 06.2015
- Assisted employees with completing applications, W-4 form, I-9 forms, and tax credit forms.
- Evaluated and resolved all performance-based and on-site incident employee injury claims.
- Conducted telephone and onsite exit interviews for all employees.
- Created social media initiatives for new employee search strategies.
- Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
- Managed job fairs to bring in local talent for long-term and seasonal positions.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands.
Case Manager
Cornerstone Programs
Cheyenne, Wyoming
11.2010 - 11.2014
- I worked with high-risked youth in a detention and therapeutic environment.
- Reviewed effectiveness of treatment for individual and family situations.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Coordinated between various entities to manage cases.
- Offered key emotional support to special needs youth.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Evaluated patient behavior and reported changes to clinical team.
- Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
Drug and Alcohol Federal Grant Intern
Chowan University
Murfreesboro, NC
08.2009 - 05.2010
- Worked collectively with education professionals to deliver in-school counseling support for identified students.
- Monitored students academic progress, mental health and sociability through ongoing individual assessments.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Created several innovative newsletter concerning issues of student alcoholism and drug abuse.
- Created and design posters, logos and a website/social media site to promote drug and alcohol prevention among students.
- Assisted in developing and implementing university outreach programs to enhance student engagement.
Education
Bachelor of Science - Psychology, drug and alcohol studies, Interdisciplinary Studies
Chowan University
Murfreesboro, NC05-2010
Master of Science - Mental Health Counseling
Grand Canyon University
Phoenix, AZ2028
Skills
- Case management plans
- Case management understanding
- Communication and presentation
- Building trust and rapport
- HIPAA and confidentiality
- Excellent oral and written communication
- Budget planning and management
- Psychological assessments understanding
Certification
- Certification in SOAR WORKS, 19 hours training - I'm able to assist client with the full process of application for Social Security Supplemental Income and Social Security Disability.
- First Aid/CPR
Timeline
Program Coordinator / Case Manager
Community Action Of Laramie County
06.2024 - Current
Case Manager/Outreach Worker
Crossroads Healthcare Clinic-a Program of Community Action of Laramie County
06.2015 - 06.2024
Human Resources Coordinator
Advance Services Staffing Agency
12.2014 - 06.2015
Case Manager
Cornerstone Programs
11.2010 - 11.2014
Drug and Alcohol Federal Grant Intern
Chowan University
08.2009 - 05.2010
Bachelor of Science - Psychology, drug and alcohol studies, Interdisciplinary Studies
Chowan University
Master of Science - Mental Health Counseling
Grand Canyon University