Latrissa Vassar
Hinesville,GA
Summary
Dedicated and results-driven customer service professional with over 12 years of experience in diverse industries including retail, park services, and corporate environments. Adept at delivering exceptional customer experiences, resolving issues efficiently, and fostering positive relationships. Equipped with strong communication skills, a keen eye for detail, and a proven ability to adapt to changing environments. Certified in QuickBooks Online and proficient in various customer service software. Expert communicator, skilled at ensuring positive customer experiences and resolving conflicts efficiently.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate Specialist
Nike Company Store
10.2023 - Current
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Developed strong rapport with customers and created positive impression of business.
- Managed approximately 65+ incoming calls, per day from customers.
Head Customer Service Manager
Arco Ampm
05.2016 - 12.2022
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled 10-20 emails and faxes per day from vendors and contractors.
Guest Services Coordinator
Rancho Jurupa Park
01.2014 - 05.2016
- Booked appointments, accepted payments and answered guest questions.
- Updated room and service information on company website.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled customer complaints with professionalism, resulting in a 20% reduction in negative feedback.
Customer Service Representative
Meijer
11.2010 - 08.2013
- Provided exceptional service to a high volume of customers daily, addressing inquiries, resolving complaints, and processing transactions efficiently.
- Trained and mentored new team members, sharing best practices and ensuring consistent service standards across the department.
- Collaborated with management to develop and implement strategies that improved customer satisfaction scores by 15%.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
GED -
Riverside Adult School
Riverside, CA06.1996
Skills
- Customer Service Excellence
- Communication & Interpersonal Skills
- Problem-Solving & Conflict Resolution
- Time Management & Organizational Skills
- Team Collaboration & Leadership
- Adaptability & Learning Agility
- Attention to Detail
- QuickBooks Online & CRM Systems
- Policy and Procedure Adherence
Certification
Customer Service Certification
Timeline
Sales Associate Specialist
Nike Company Store
10.2023 - Current
Head Customer Service Manager
Arco Ampm
05.2016 - 12.2022
Guest Services Coordinator
Rancho Jurupa Park
01.2014 - 05.2016
Customer Service Representative
Meijer
11.2010 - 08.2013
GED -
Riverside Adult School
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