Latthawan Rodkhunmuang
Los Angeles,CA
Summary
Working with people around the world is the greatest opportunity to learn strategies for applying for success. especially in the airline industry. Customer service is the key to increasing business success. Time management and teamwork are at the heart of working. Putting a smile on face and a good communicating with customers is all about making a good impression and creating smiles. This is what is called emotional intelligent, which is good in service and Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Head Server
PHOVORITE VIETNAMESE KITCHEN
03.2019 - Current
- Welcomed customers and performed activities for increasing relationship the staffs in the company
- Performed any additional work, assisting hostesses and server needed
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Assistant Manager
THE ROOM SUSHI BAR
04.2017 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased the sale revenue every month by planning the sale strategies with team members
- 7 years of experience working in fast-paced restaurants, catering events, and casual café environments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Restaurant Hostess
THAI PATIO
06.2017 - 01.2018
- Greeted and welcomed all customers, job applicants, and vendors in a warm and friendly manner
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
MBA -
California University Of Business And Technology
Hacienda Heights, CA09.2020
Bachelor of Arts - Business English
Khonkaen University
Thailand03.2015
Skills
- Patience and composure
- Safe Food Handling
- Work Under Pressure
- Collaboration and Teamwork
- Multitasking skills
- Safety Management
- Allergy awareness
- Negotiation
- Positive Attitude
- Attention to Detail
- Work Planning and Prioritization
Languages
Thai
Native or Bilingual
English
Full Professional
Timeline
Head Server
PHOVORITE VIETNAMESE KITCHEN
03.2019 - Current
Restaurant Hostess
THAI PATIO
06.2017 - 01.2018
Assistant Manager
THE ROOM SUSHI BAR
04.2017 - Current
MBA -
California University Of Business And Technology
Bachelor of Arts - Business English
Khonkaen University
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