Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latwana Rivers

Okatie,SC

Summary

Dynamic professional with extensive experience as a Dental Receptionist at Beaufort Jasper Hampton Comprehensive Health, excelling in patient services and insurance verification. Known for enhancing patient satisfaction through effective appointment scheduling and fostering a positive work environment. Strong multitasking capabilities combined with a commitment to HIPAA compliance ensure exceptional care coordination.

Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dental Receptionist

Beaufort Jasper Hampton Comprehensive Health
10.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.

Human Resources Manager

Penn Center Inc
04.2008 - 10.2023
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Processed employee claims involving performance issues and harassment.
  • Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.

Education

Certificate - Dental Assistant

Savannah Dental Assistant School
Pooler, GA
04-2025

Bachelor of Arts - Communications

University of South Carolina
Aiken, SC
12-2004

Skills

  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability
  • Appointment scheduling
  • Punctual and reliable
  • Insurance verification
  • Payment processing
  • Patient scheduling
  • Front office management
  • Treatment room setup
  • Patient services
  • HIPAA compliance
  • Dental radiography
  • CPR certified
  • Heartsaver first aid CPR AED (first aid CPR AED)

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.

Timeline

Dental Receptionist

Beaufort Jasper Hampton Comprehensive Health
10.2023 - Current

Human Resources Manager

Penn Center Inc
04.2008 - 10.2023

Certificate - Dental Assistant

Savannah Dental Assistant School

Bachelor of Arts - Communications

University of South Carolina

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Latwana Rivers