LaTwanya Layne
Changing Phases
Jonesboro,GA
19
years of professional experience
Dynamic Certified Peer Support Specialist with a proven track record at Changing Phases, enhancing client recovery through empathetic guidance and effective problem-solving. Skilled in mental health advocacy and relationship building, I successfully coordinated workshops and fostered resilience, significantly improving client engagement and satisfaction.
Work History
Certified Peer Support Specialist
5 Months- Facilitated recovery-focused peer support sessions to strengthen coping skills and personal accountability.
- Provided active listening and empathetic guidance during crises, promoting stability and trust.
- Documented client interactions accurately, maintaining compliance with behavioral health records requirements.
- Connected participants with community resources, referrals, and support services aligned to recovery goals.
- Collaborated with care teams to reinforce wellness plans and person-centered support strategies.
- Led peer discussions that fostered mutual support, engagement, and practical problem-solving.
- Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Improved the quality of care for clients by actively participating in treatment planning meetings and offering insights from a peer perspective.
- Coordinated educational workshops addressing topics such as stress management, nutrition, sleep hygiene, and self-care strategies.
- Supported clients in building resiliency through skill-building exercises emphasizing problem-solving techniques and adaptive coping strategies.
Manager
3 Years 8 Months- Managed daily restaurant operations, maintaining speed, quality, and customer service standards.
- Scheduled crew coverage to support peak periods and consistent workflow.
- Trained team members on food safety, sanitation, and service procedures.
- Monitored inventory levels and ordered supplies to prevent shortages.
- Supervised cash handling, register accuracy, and end-of-shift reconciliation.
- Resolved guest concerns promptly to protect satisfaction and repeat business.
Education
High School Diploma
Skills
Peer advocacy
Mental health awareness
Self-care techniques
Stress reduction
Relapse prevention
Wellness strategies
Empathy development
Boundary setting
Assertiveness training
Problem-solving skills
Relationship building skills
Communication
Problem-solving
Excellent communication
Critical thinking
Active listening
Timeline
Certified Peer Support Specialist
Changing Phases
03.2024 - 08.2024Read More
Manager
McDonald's
07.2005 - 03.2009Read More
Park Heights Street Acdemy
High School Diploma
Read More