Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATYA S. STEELE

Stonecrest,Georgia

Summary

Resolute customer service professional with over 10 years’ experience in a demanding environment seeking an opportunity in a collaborative company. Adept at managing a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

12
12
years of professional experience

Work History

Special Education Teacher

DeKalb County School District
10.2023 - Current
  • Developing Individualized Education Programs (IEPs) for students with special needs
  • Providing direct instruction to students with special needs
  • Collaborating with other teachers, administrators, and parents to ensure the best learning environment for students
  • Monitoring and assessing student progress
  • Providing accommodations and modifications to the curriculum
  • Creating and implementing behavior plans
  • Providing support to students in the general education setting
  • Attending IEP meetings
  • Documenting and tracking student progress
  • Participating in professional development activities
  • Maintaining accurate records and reports
  • Supervising paraprofessionals in the classroom

Assistant Manager

Wendy’s
05.2023 - 08.2023
  • Fill in for the Restaurant General Manager
  • Assist the GM in selecting, coaching, training, and developing Team Members
  • Direct and assign work to Team Members
  • Creating a positive work environment for team members
  • Work more closely with team members to provide support during production activities
  • Scheduling crew members
  • Complies with food safety procedures
  • Works with management team to meet sales goals
  • Manages food and labor costs
  • Executes company policies and procedures
  • Monitors food inventory levels
  • Manages and maintains safe working conditions
  • Interviews and recommends crew members for hiring
  • Provides proper training for crew members

ReCredential Analyst

Equifax
06.2022 - 04.2023
  • Perform daily investigative functions related to the verification of existing customers
  • Review and analyze current client data based upon established guidelines
  • Acquire, review, document, and save all information obtained from the investigation
  • Preparation and submission of weekly metrics

Underwriter Service Assistant

State Farm
03.2020 - 06.2022
  • Serves as a technical and procedural resource to assist in resolving policy/policyholder concerns
  • Partners with Underwriters to service Agency and Agency Leadership
  • Communicates with Agents
  • Manages various contact types (i.e., chat software) to resolve Agent questions and issues
  • Maintains and updates policyholder records
  • Aid by performing a variety of service and support functions

Paraprofessional (Special Education) / Substitute Teacher

Gwinnett County Public Schools
08.2015 - 05.2020
  • Worked with individual students and small groups with different learning levels and disabilities
  • Conducted daily reading exercises with each student, increasing their reading skills
  • Created lesson plans for individual students that I work with, allowing me to cater to each student's specific needs
  • Primary focus on behavior intervention for kindergarten through fifth-grade students with maintaining classroom behavior
  • Collaborated with parents and staff in coordinating an appropriate behavior plan that relates to the student’s needs and supports school staff in communicating with parents
  • Proctored school exams
  • Supervised students during recess, lunch, and assemblies

Entry Level Java

UST Global/Step It Up America
Atlanta, GA
02.2014 - 05.2015
  • Company Overview: Program for minority women to learn various parts of IT
  • Learned how to program and write a program for a website
  • Wrote and executed test cases
  • Developed, assessed, implemented, and maintained application software
  • Developed application code for java programs
  • Program for minority women to learn various parts of IT

Case Manager – Economic Specialist

Department of Human Services
Lawrenceville, GA
02.2013 - 02.2014
  • Interviewed and counseled clients
  • Provided support to Division of Family and Children Services (DFCS) clients in the following programs: Medicaid and Food Stamps
  • Managed confidential information
  • Strong oral and written communication
  • Heavy internet and computer work
  • Scheduled clients for appointments by written notices and/or telephone contact
  • Conducted in-depth personal interviews with clients via telephone and in person to obtain pertinent information related to eligibility factors based on the policies and procedures manual
  • Processed applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines
  • Analyzed need based appropriate factors such as income and resources to determine program eligibility
  • Researched policies and procedures to make accurate eligibility decisions and referrals to the Office of Food Stamp Fraud
  • Traveled to various sites and counties for on-going training

Education

Bachelor of Arts - Business Administration, International Business

American InterContinental University
Atlanta, GA
01.2004

Skills

  • Microsoft Office
  • Collaboration with teachers
  • Outlook
  • Communication
  • Analyst
  • Customer Service
  • Record keeping
  • Data analysis
  • Georgia Education Association
  • Conflict resolution
  • Skills development
  • Parent-teacher collaboration

Timeline

Special Education Teacher

DeKalb County School District
10.2023 - Current

Assistant Manager

Wendy’s
05.2023 - 08.2023

ReCredential Analyst

Equifax
06.2022 - 04.2023

Underwriter Service Assistant

State Farm
03.2020 - 06.2022

Paraprofessional (Special Education) / Substitute Teacher

Gwinnett County Public Schools
08.2015 - 05.2020

Entry Level Java

UST Global/Step It Up America
02.2014 - 05.2015

Case Manager – Economic Specialist

Department of Human Services
02.2013 - 02.2014

Bachelor of Arts - Business Administration, International Business

American InterContinental University

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LATYA S. STEELE