Laudimira Mendes
Dorchester,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Operations Specialist
Boston Day And Evening Academy
08.2022 - Current
- Manage school purchasing process by placing orders with vendors, tracking delivery and maintaining inventory.
- Provide oversight of the planning and execution of school special events, such as field lessons, Parent/Teacher conferences, and graduation.
- Each year, prepare the campus for start-up/new school year by ordering furniture, equipment, and classroom supplies as well as ensuring that school services (i.e., student food services, student transportation services) are lined up and ready for day one
- Assist the Head of School in managerial duties including HR, budgeting, facilities
- Maintained payroll information by calculating, collecting, and entering data.
Retail Sales Associate
AT&T
02.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, and locate items.
Front Desk Representative
Marriott
05.2019 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Office Assistant, Supervisor, Concierge
Showcase SuperLux
05.2013 - 05.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time
- Coached, supported and developed team with goal of continuous growth and skill improvement
- Handled customer complaints to satisfy and retain guests
- Handled customer inquiries and suggestions courteously and professionally
Education
Pine Manor College
Chestnut Hill, MAHigh School Diploma -
Boston Day & Evening Academy
06.2012
Skills
- Can speak Portuguese Creole
- Verbal and written communication skills
- Payroll Processing
- Customer Service
- Scheduling
Languages
Portuguese Creole
Native or Bilingual
Timeline
Operations Specialist
Boston Day And Evening Academy
08.2022 - Current
Retail Sales Associate
AT&T
02.2022 - 08.2022
Front Desk Representative
Marriott
05.2019 - 12.2021
Office Assistant, Supervisor, Concierge
Showcase SuperLux
05.2013 - 05.2016
Pine Manor College
High School Diploma -
Boston Day & Evening Academy
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