Laura A Bencomo Gonzalez
Mesa
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Manager
QuikTrip
Phoenix, AZ
11.2024 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
SALES FLOOR SUPERVISOR
Burlington
Mesa, Arizona
11.2023 - 06.2025
- Supervised sales floor operations, providing guidance and support to team members.
- Collaborated with other departments to ensure proper inventory management.
- Evaluated employee performance and conducted regular performance reviews.
- Actively participated in recruiting efforts by interviewing potential candidates for open positions on the sales floor team.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Assigned employees to specific duties.
- Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise.
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised.
KITCHEN LEAD
McDonalds
Mesa, Arizona
12.2023 - 03.2024
- Efficiently managed food production schedules to meet customer demand.
- Expertise in the safe handling and storage of food products, including proper sanitation procedures.
- Successfully trained new kitchen staff on all aspects of their job duties.
- Ensured accurate completion of all necessary paperwork related to kitchen operations.
- Developed strategies to reduce waste and increase efficiency throughout the kitchen.
- Implemented safety protocols to ensure compliance with health regulations.
- Removed trash and clean kitchen garbage containers.
- Assisted cooks and kitchen staff with various tasks as needed and provided cooks with needed items.
- Prepared variety of foods, such as meats, vegetables, and desserts according to customers' orders, supervisors' instructions and approved procedures.
KEY HOLDER
99 Cents Store
Mesa, Arizona
02.2021 - 09.2021
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
- Met company standards with regards to merchandising, visual presentation, and housekeeping.
- Trained new team members on proper key-holding duties including opening and closing the store, handling register transactions, customer service standards.
Education
HIGH SCHOOL DIPLOMA -
Preparatoria Alvaro Obregon
Chihuahua, Mexico06-2016
Skills
- Team Management
- Visual Merchandising
- Shrinkage Control
- Strong leadership
- Keyholder
- Retail Staff Management
- Product presentation
- Multitasking and Prioritizing
- Problem-Solving
- Time Management
- Organizational Skills
- Store operations
- Reliability
- Customer Satisfaction
- Cash Handling
- Customer Service Management
- Sales floor organization
- Staff Training
- Basic Mathematics
- Retail Operations
- Written Communication
- Cash Drawer Reconciliation
- Merchandise Promotion and Display
- Customer service
Certification
- Food Handler
- 0122856
LANGUAGES
Spanish
Bilingual
Timeline
Assistant Manager
QuikTrip
11.2024 - Current
KITCHEN LEAD
McDonalds
12.2023 - 03.2024
SALES FLOOR SUPERVISOR
Burlington
11.2023 - 06.2025
KEY HOLDER
99 Cents Store
02.2021 - 09.2021
HIGH SCHOOL DIPLOMA -
Preparatoria Alvaro Obregon