Summary
Overview
Work History
Education
Skills
Learningcredentials
References
Timeline
Hi, I’m

Laura A.C Brown

Columbus,OH

Summary

An enthusiastic office professional seeking an administrative position that will allow me to support team members and expand career options within the company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
years of professional experience

Work History

A1 Nursing
Columbus, USA

Home Health Aide
06.2016 - 08.2024

Job overview

  • Monitored and managed overall client well-being.
  • Provided specialized care and support for children with special needs.
  • Ensured timely administration of treatments.
  • Handled the organization of daily events for clientele.
  • Performed light house cleaning, cooking, and laundry.
  • Provided emotional support and companionship to patients.

Courtyard Marriott
Worthington, USA

Front Desk/Night Auditor
10.2019 - 08.2021

Job overview

  • Facilitated seamless check-in and check-out procedures.
  • Oversee inventory management for hotel rooms and kitchen.
  • Secured hotel reservations for customers.
  • Ensured accurate billing by processing invoices and payments.
  • Generated nightly audit documentation.
  • Answered guest inquiries, recommending shopping, dining or entertainment.

Iqor (Integrys)
Columbus, USA

Customer Service Rep
04.2014 - 05.2016

Job overview

  • Resolved issues faced by customers.
  • Ensured customer satisfaction by adhering to company guidelines.
  • Established rapport and positive customer relationships.
  • Managed customer billing and facilitated collections process.
  • Maintained daily Excel sheets with customer data.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

TruGreen Lawn care
Columbus, USA

Customer Service Rep
03.2014 - 01.2015

Job overview

  • Maintained documented records of customer phone conversations.
  • Actively engaged in interactive customer consultations.
  • Regularly update knowledge of different service plans offered to clients.
  • Enhanced customer satisfaction through strategic service cross-selling.
  • Ensured accuracy of customer information through updates.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Liberty University
Lynchburg, Virginia

Bachelors from Law & Policy
01.2025

University Overview

Fort Hayes Career Center
Columbus, OH

Certificate in Information Systems
06.2006

University Overview

South High School
Columbus, OH

College Prep Diploma
06.2006

University Overview

Skills

  • Effective Communication
  • Skilled in Microsoft Office Applications
  • Customer Engagement
  • Proficient in Operating Office Equipment
  • Project Coordination
  • Call Management
  • Effective Problem Resolution
  • Proficient Typist: 55 Words Per Minute
  • Efficient Skill Acquisition
  • Spiritual support and companionship
  • Documentation
  • Community activities

Learningcredentials

Learningcredentials
  • Bachelors Law & Policy, Liberty University, Lynchburg, Virginia, 09/01/22, Current
  • Certificate in Information Systems, Fort Hayes Career Center, Columbus, OH, 06/01/06
  • College Prep Diploma, South High School, Columbus, OH, 06/01/06

References

References
References available upon request.

Timeline

Front Desk/Night Auditor
Courtyard Marriott
10.2019 - 08.2021
Home Health Aide
A1 Nursing
06.2016 - 08.2024
Customer Service Rep
Iqor (Integrys)
04.2014 - 05.2016
Customer Service Rep
TruGreen Lawn care
03.2014 - 01.2015
Liberty University
Bachelors from Law & Policy
Fort Hayes Career Center
Certificate in Information Systems
South High School
College Prep Diploma

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Laura A.C Brown