Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Natalia Martinez

Lancaster,TX

Summary

A self-motivated, outgoing, detail-oriented professional desiring a work from home position where I can maximize my interpersonal and problem solving skills while demonstrating excellent customer service.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Home Health Aide

Little Rock
12.2006 - Current
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.

Remote Care Coordinator

Optum
Little Rock, AR
08.2022 - 05.2023
  • Provided case management services to ensure the delivery of quality care.
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Assisted in the development of discharge plans for clients transitioning out of care programs.

Work From Home Fraud Agent

Bank of America
Remote
04.2020 - 08.2020
  • Investigated and analyzed customer complaints of potential fraud or unauthorized account activity.
  • Reviewed customer records and documents to detect irregularities or inconsistencies.
  • Assessed risk levels of transactions based on established criteria and regulations.

Insurance Consultant

Progressive
Ennis, TX
05.2018 - 03.2019
  • Conducted comprehensive reviews of existing policies, making recommendations for improvement or changes.
  • Provided ongoing customer service support, responding to inquiries in a timely manner.
  • Monitored renewal dates to ensure that policies are updated as required.
  • Collaborated with other departments such as sales, marketing and finance teams on cross-functional projects.

Certified Nursing Assistant

Arkansas Health Center
Benton, AR
06.2017 - 12.2017
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.

Education

Premium Health Care
Conway, AR
05.2015

Skills

  • Effective Communication
  • Conflict Resolution
  • Ability to multitask
  • Perform assigned tasks with little to no supervision
  • Adaptability
  • Effective Listening
  • Behavioral support
  • Vital signs monitoring
  • Compassionate client care
  • Documentation

Certification

  • Mandt-Restraint Certified
  • Basic Life Support- CPR
  • Dementia and Altheimerz

References

References available upon request.

Timeline

Remote Care Coordinator

Optum
08.2022 - 05.2023

Work From Home Fraud Agent

Bank of America
04.2020 - 08.2020

Insurance Consultant

Progressive
05.2018 - 03.2019

Certified Nursing Assistant

Arkansas Health Center
06.2017 - 12.2017

Home Health Aide

12.2006 - Current

Premium Health Care

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Natalia Martinez