Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Laura Acosta

Houston ,Tx

Summary

Friendly and organized with excellent interpersonal skills and positive attitude.Familiar with office software and administrative tasks.Committed to providing welcoming environment and ensuring smooth daily operations with guest, customers and children. Love helping others and working hard.Willing to learn new things that will help the future of others and myself.

Overview

2
2
years of professional experience

Work History

Receptionist

Wyndham
02.2025 - Current

-Greeted incoming visitors and guest professionally and provided friendly, knowledgeable assistance.

-Answer phone calls and help guest over the phone when booking reservations or when having a question.

-Managed to make breakfast for guest while working front desk at the same time.

-Helped guest have a suitable and satisfied stay in our hotel.

-Handle cash and card payments on a daily basis as well as counting our register to make sure everything was properly processed when guest was charged.

-Maintaining out front desk area clean for visitors and guest comfort and satisfaction.

-Help guest book reservations and provide all information they required.

Receptionist

IHG Hotels & Resorts
02.2025 - Current

-Greeted incoming visitors and guest professionally and provided friendly, knowledgeable assistance.

-Helped guest book and reserve a room in our hotel and made sure it was suitable for there stay.

-Handled cash, card transactions and maintained payments accurately.

-Answered phone calls promptly and directed incoming calls to other agencies if needed

-Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Sales Associate

NUNN INVESTMENTS
02.2023 - 12.2024

- Assist customers during my full shift by answering there question's, providing merchandise expertise, processing orders, and handling payments.

-Ensuring accurate inventory each day to make sure we provided the best amount of inventory possible for everyone’s needs.

-Handled money on a daily basis, including when Opening and counting registers numerous times through out my work ethic as a shift lead.

-Managed returns, exchanges and refunds in accordance with store policy.

-Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

-Answered customer questions about sizing, accessories, and merchandise.

-Prepared merchandise for sales floor by pricing or tagging.

Afterschool Care

The Archdiocese of Galveston Houston
10.2022 - 11.2022

-Created a welcoming environment that promoted socialization with students.

-Acted as a mentor for students facing personal challenges or difficulties within the school setting or outside of school.

-Helped students with school work, projects, homework assignments when needed and personal needs.

-Managed to keep a safe working and happy environment for students.

-Supervised them while they would play outside in the playground and made sure that everyone would play safety.

-Converse with parents when picking up there kids to inform them of anything they needed to know

Education

High School Diploma -

James Madison Highschool
Houston, TX
06.2022

Skills

  • Organization skills
  • Working with kids
  • Helping others
  • Telephone skills
  • Data entry
  • Patience
  • Front desk operations
  • Positivity
  • professional
  • Customer service
  • Outgoing
  • Helping kids
  • Understanding
  • Payment processing
  • Team collaboration
  • Relationship building
  • Billing and invoicing
  • Visitor and customer relations
  • Inventory management
  • Child care

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Wyndham
02.2025 - Current

Receptionist

IHG Hotels & Resorts
02.2025 - Current

Sales Associate

NUNN INVESTMENTS
02.2023 - 12.2024

Afterschool Care

The Archdiocese of Galveston Houston
10.2022 - 11.2022

High School Diploma -

James Madison Highschool
Laura Acosta