Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Laura Acosta

San Antonio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Trustworthy Detention Officer with 23 years of experience. Intelligent and agile with remarkable security awareness. Experienced with data entry, document management, and administrative tasks. Uses precision and organizational skills to enhance office efficiency. Knowledge of maintaining accurate records and supporting team operations effectively.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Detention Officer

San Antonio Police Department
09.2008 - Current
  • Update NCIC/TCIC databases with warrant records and conviction records
  • Verifying identity using Odyssey for criminal histories and warrant status
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
  • Escorted prisoners throughout the facility to medical and court appearances for city magistrate
  • Answer questions by telephone and in person, refers calls to other departments as appropriate
  • Transported detainees to the Bexar County Jail with their court commitments and property

Monitoring Officer

Bexar County Mentally Impaired Offenders Facility
08.2004 - 09.2008
  • Facilitated group therapy sessions focused on topics such as stress management or anger management techniques for overall well-being improvement.
  • Provided crisis intervention services when necessary, offering immediate support during challenging situations involving residents.
  • Organized community outreach programs to strengthen relationships between the halfway house and local organizations.
  • Maintained detailed records of resident progress, ensuring accurate reporting to probation officers and other stakeholders.
  • Used Microsoft Excel to maintain resident database of personal information, repairs and lease agreements.
  • Managed, scheduled and determined workload for the courts and probation officers.
  • Counseled and mentored clients on substance use and life choices.
  • Monitored patient behavior and immediately reported changes to probation officer

Correctional Officer

Geo Group Inc
05.2002 - 08.2004
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Provided detailed records of inmates for the U.S. Marshals

Education

No Degree - Law Enforcement

San Antonio College
San Antonio, TX

Skills

  • Emergency response
  • Behavioral observation
  • Physical restraint
  • Mental alertness
  • Court operations support
  • Booking procedures
  • Formatting documents
  • Data entry
  • Document scanning
  • Excel expertise
  • Word processing

Certification

  • Jailers License - 17 years

Languages

Spanish
Professional Working

Timeline

Detention Officer

San Antonio Police Department
09.2008 - Current

Monitoring Officer

Bexar County Mentally Impaired Offenders Facility
08.2004 - 09.2008

Correctional Officer

Geo Group Inc
05.2002 - 08.2004

No Degree - Law Enforcement

San Antonio College

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Laura Acosta