Laura Aguilera

• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Experience in selling products essential to business owners and people working from home: printers, computers,monitors, shredders, etc. - Upsell the customer by providing complimentary products while keeping in mind budgetary needs
• Sales experience in furniture department offering desks, file cabinets, office chairs, and tables
• Assisted clients with marketing projects including business cards, flyers, banners, and other necessities. Provided feedback and suggestions for businesses to ensure customer needs were met
• Solution-oriented approach to address issues relating to orders whether mistake was internal or external
• Maintain relationships with customers by ensuring their questions, concerns and orders are resolved/processed in a timely manner
• Ample experience in de-escalating customer situations in a professional manner
• Ability to establish rapport and build trusting client relationships to ensure repeat business
• Consistently met and exceeded sales goals and budgets month over month
• Provide training to new hires to ensure success in new position
• Collaborate with other departments to ensure efficiency in identifying products, goals, and services
• Provided technical support in a fast pace environment to clients. Addressed questions, issues, or concerns related to the product in an effective manner
• Completion of multiple projects such as inventory counts, completing planograms and fixtures and detailed reporting
• Resolved urgent client issues promptly, appease customers and making sure their needs are met thus keeping trust within our product
• Stayed up to date with the latest updates of the product and confidently provided all necessary information to the customers