Dynamic Office Administrator with a proven track record at ARAMARK, enhancing customer satisfaction and operational efficiency. Skilled in payroll administration and adept at fostering strong team relationships. Recognized for reducing administrative errors and streamlining processes, contributing to a positive workplace culture and improved service delivery.
Overview
5
5
years of professional experience
Work History
Office Administrator
ARAMARK, Chapman University
09.2023 - Current
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Contributed to a positive work environment by fostering strong working relationships among colleagues.
Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Maintained confidentiality of sensitive information, adhering to strict data protection policies.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Manager
Los Compadres Mexican Restaurant
07.2020 - 02.2023
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Developed marketing strategies to attract new customers, increasing foot traffic.
Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree -
Cerritos College
Norwalk, CA
High School Diploma -
Woodrow Wilson High School
Long Beach
07-2021
Skills
Time management
Office administration
Administrative support
Database entry
Office management
Verbal communication
Document management
Mail handling
Telephone reception
Leadership and supervision
Customer relationship management (CRM)
Scheduling appointments
Calendar management
Word processing
Payroll administration
Supply inventory
Inventory management
Office supply management
Event coordination
Meeting coordination
Operations management
Project management
Human resources
Customer service
Computer skills
Team leadership
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
University Treble Choir President at Chapman University College of Performing ArtsUniversity Treble Choir President at Chapman University College of Performing Arts