Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Laura Aguirre

Long Beach,CA

Summary

Dynamic Office Administrator with a proven track record at ARAMARK, enhancing customer satisfaction and operational efficiency. Skilled in payroll administration and adept at fostering strong team relationships. Recognized for reducing administrative errors and streamlining processes, contributing to a positive workplace culture and improved service delivery.


Overview

5
5
years of professional experience

Work History

Office Administrator

ARAMARK, Chapman University
09.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Maintained confidentiality of sensitive information, adhering to strict data protection policies.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Assistant Manager

Los Compadres Mexican Restaurant
07.2020 - 02.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

No Degree -

Cerritos College
Norwalk, CA

High School Diploma -

Woodrow Wilson High School
Long Beach
07-2021

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Office management
  • Verbal communication
  • Document management
  • Mail handling
  • Telephone reception
  • Leadership and supervision
  • Customer relationship management (CRM)
  • Scheduling appointments
  • Calendar management
  • Word processing
  • Payroll administration
  • Supply inventory
  • Inventory management
  • Office supply management
  • Event coordination
  • Meeting coordination
  • Operations management
  • Project management
  • Human resources
  • Customer service
  • Computer skills
  • Team leadership

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 100 staff members.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Office Administrator

ARAMARK, Chapman University
09.2023 - Current

Assistant Manager

Los Compadres Mexican Restaurant
07.2020 - 02.2023

No Degree -

Cerritos College

High School Diploma -

Woodrow Wilson High School
Laura Aguirre