Laura Alderete
San Antonio
Summary
I am interested in a career in the legal field. I am working towards building a career that will enable my family and myself to flourish.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Intake Team Lead-Legal
Pronto Process
San Antonio, TX
02.2020 - Current
- Provide assistance in various administrative duties as required for the office, while managing three team members output and performances.
- Interview and Training all new employees that come into Pronto Process.
- Time management for three team members and myself, completing payroll bi-weekly and time off requests.
- Answering phone calls, and taking messages and setting up new clients.
- Daily data entry of new request from various attorneys, prose and process serving companies and responding to their inquires.
- Maintain communication with clients via email and phone in regards to status or issues with service. Communicate with district, county and probate clerks in regards to filings, copies and payments.
- Calendering and maintaining schedules and deadlines. Drafting, reviewing, filing and or serving basic legal documents and correspondence. Assisting with billing, collections and filing fees.
- Hire new process servers through out the United States and maintaining communication and training them how to serve based upon the request.
Target Team Lead
Target
Balcones Heights, TX
07.2017 - 02.2020
- Target cashier duties involve many different tasks all surrounding customer service. Target cashiers meet and greet guests, engage with the guest while completing their purchases, handle returns and refunds, answer any questions about products, services, and merchandise. Handle customer requests, or orders via telephone or in person.
- Complete any daily and weekly tasks assigned by the front lanes managers as well as completing nightly closing routines. Once all monies all collected we deposit them into the safe and make sure all areas of the front lanes are clean and ready to the next day business.
Assistant Probation Officer
Bexar County Probation
San Antonio, TX
08.2008 - 08.2018
- My positions varied throughout the years while I was employed. I was hired as a monitor/receptionist and my duties consisted of checking in the defendants for their appointments with their officers.
- I would enter into a spreadsheet the time that the defendant reported and to who and what kind of appointment they were reporting for. I would make contact with the officer to report that the defendant was here and what time they reported so that they can enter into their report the time. If the officer was not present I would make contact with managers and other officers to find out who would be completing the office visit and then rely the information to the defendant so that they are aware of the change. I would assist in making and the upkeep of files, update monthly logs, open and distribute mail, and complete any other tasks that the officers and managers needed. I would do daily cleaning so that the defendant and I are in a safe and clean office.
- I was then selected to begin the DNA/Fingerprinting position. I was responsible for collecting the defendants DNA and fingerprints. I would collect saliva samples and complete fingerprint collections daily and then enter the collection into the CSS system. I would note the time, date, and the offense of the defendant and also note in the defendants file that DNA/Fingerprints were collected. I would send out the samples and fingerprint cards daily and note in the file the date that it was placed in the mail. I was also responsible for reading the out of county defendants the rules and restrictions of reporting out of county and responsible for their signatures. I would make three copies of the rules with the defendants signature on it and then give them one and send one to court and place the original in the file and route it to the officer in charge. I would make daily copies, scans and faxes to other counties to ensure that they received all the necessary documents for the defendant.
- I was then selected to become a Assistant probation officer. Their duties consist of monitoring a caseload of 300 to 400 offenders that are currently out of county or out of state. Respond to daily emails, phone calls, fax documents, respond to the courts requests. Answering phone calls daily it can be from offenders or out of county offices, ICE, federal probation offices, ignition interlock providers and treatment facilities, defendants attorneys or detectives investigating a case that my defendant could be involved in. Completing daily tasks needed by the court or the defendant. Making contact with defendants to make payment arrangements and collecting of court fees and restitution for the victims. Attending court as ordered and completing any other daily tasks assigned by manager. As well as conducting daily office visits with the defendants and instructing them to submit to urine samples or instructing them to complete certain conditions prior to their expiration date. On top of all those duties every office visit, every email, every phone call, every instruction from a manager or Court had to be entered into the defendants case on CSS. I did open daily mail and made entries into the defendants case and scan in any certificates, acceptance or denial letters from out of county offices, community service hours or proof of payments rendered to the courts. I would complete daily documents to the court in regards to the defendants standing with probation and I would also complete daily filing and tracking of cases being terminated and prepare them for storage. I would make weekly trips to the courts for to make copies of offense reports and complete transfer packets to send to the out county probation offices for acceptance. I would complete monthly reports of expiration's, non compliance, non reporting/non payment and research if the defendant was accepted in the other county or denied.
Education
Associates Degree - Criminal Justice
Rose State College
Midwest City, OK05-2008
Skills
- Microsoft office (10 years)
- Outlook (10 years)
- Word (10 years)
- Cashier (2 years)
- Collections (10 years)
Certification
Driver's License and Licensed Notary
Timeline
Intake Team Lead-Legal
Pronto Process
02.2020 - Current
Target Team Lead
Target
07.2017 - 02.2020
Assistant Probation Officer
Bexar County Probation
08.2008 - 08.2018
Associates Degree - Criminal Justice
Rose State College
Notary
Certified Notary