LAURA ALEAN
Summary
ᆞAs an Early childhood Educator I strive to make a significant impact on children's lives by helping them develop social skills, self-esteem, and a love for learning.
ᆞIn Customer service I endeavor to use professional costumer service skills to help and educate customer with their needs and improve their experience.
Overview
10
10
years of professional experience
Work History
SALES ASSOCIATE-CLOSER
OLD NAVY
08.2023 - Current
- Provided exceptional customer service at registers and on sales floor, organized the store to company standards, and fulfilled duties to reassure store closed properly
- Shared knowledge with customers about the product they needed as well as encouraged sales for the day, met credit card sale goals as a top performer, followed return protocols, and problem solved in situations when necessary
- Received recognition from customers on performance and was recognized by management as Employee of the month
TEACHER
NEW HORIZON ACADEMY- NEW CREATIONS
09.2017 - Current
- Offered professional development opportunities to children such as social-emotional, physical, cognitive, and language skills
- Provided a safe and healthy environment where children can learn and thrive
- Planned and delivered STEAM based curriculum alongside with small and large group activities
- Communicated with families during drop off and pick up, through an application, conferences, or phone calls
- Teacher of the month at NHA and NC
CASHIER-RETURNS FULL TIME LEAD
THE HOME DEPOT
10.2015 - 09.2017
- As a full time returns desk lead I used my communication skills and professionalism to assist costumers looking for certain items in their corresponding department, answering questions, and handling a high volume of transactions and returns while keeping customer satisfied
- Accomplished specific duties as a cashier including being on top for credit card sales, followed correct return procedures, helped train new hires, and achieved customer service awards including Employee of the month
SHIFT MANAGER
MCDONALD'S
06.2014 - 08.2015
- Organized and scheduled staff for each shift
- Trained and certified new employees and coached crew members on ways to be more efficient
- Accomplished monthly duties for the department and provided exceptional customer service; resolved problems concerning customers' accounts and led the team successfully during rush hours
Education
Child Development Associate - Early Childhood Education
THE CARE COURSES SCHOOL, INC
10.2020
HIGH SCHOOL DIPLOMA -
ANOKA HIGH SCHOOL
06.2015
Skills
- Communication skills and social perceptiveness
- Management-Team leader
- Able to work in fast paced situations
- Quality service and sales
- Conflict resolution
- Patience
- Active learning
- Critical thinking
Timeline
SALES ASSOCIATE-CLOSER
OLD NAVY
08.2023 - Current
TEACHER
NEW HORIZON ACADEMY- NEW CREATIONS
09.2017 - Current
CASHIER-RETURNS FULL TIME LEAD
THE HOME DEPOT
10.2015 - 09.2017
SHIFT MANAGER
MCDONALD'S
06.2014 - 08.2015
Child Development Associate - Early Childhood Education
THE CARE COURSES SCHOOL, INC
HIGH SCHOOL DIPLOMA -
ANOKA HIGH SCHOOL
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