Laura Alley
Huntersville,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
National Account Coordinator
Apex Systems
Charlotte, NC
10.2018 - 05.2022
- Coordinated communication between internal teams and national accounts to enhance service delivery.
- Managed account onboarding processes.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Facilitated the onboarding process for new contractors.
- Developed long-lasting relationships with clients and contractors by providing personalized support and identifying opportunities for growth.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Payroll Specialist
Apex Systems
Charlotte, NC
11.2015 - 10.2018
- Completed payroll accurately and timely to meet employee expectations.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained strict confidentiality of all payroll information and records.
- Assisted with recruitment and onboarding of new employees.
Administrative Assistant
Apex Systems
Charlotte, NC
12.2010 - 11.2015
- Coordinated executive schedules, travel arrangements, and managed meeting logistics.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Lead Preschool Teacher
Primrose Schools
Charlotte, NC
01.2008 - 11.2010
- Developed age-appropriate lesson plans to enhance cognitive and social skills.
- Established effective communication with parents to support student learning and development.
- Conducted assessments to evaluate student progress and adapt teaching methods accordingly.
- Assisted and supervised 18 children through entire school day.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Utilized books, songs and games to engage students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
Education
Associate of Science - Early Childhood Education
College of Southern Maryland
La Plata, MDNo Degree - Elementary Education
University of Maryland, College Park
College Park, MDNo Degree - Elementary Education
University of North Carolina At Charlotte
Charlotte, NCSkills
- Sales reporting
- Performance tracking
- Client relationship building
- Account management
- Conflict resolution
- Classroom management
- Classroom organization
- Parent communication
- Organizational and planning skills
Timeline
National Account Coordinator
Apex Systems
10.2018 - 05.2022
Payroll Specialist
Apex Systems
11.2015 - 10.2018
Administrative Assistant
Apex Systems
12.2010 - 11.2015
Lead Preschool Teacher
Primrose Schools
01.2008 - 11.2010
Associate of Science - Early Childhood Education
College of Southern Maryland
No Degree - Elementary Education
University of Maryland, College Park
No Degree - Elementary Education
University of North Carolina At Charlotte