Vanessa J. Hamm

• Assisted the National Account Managers with their daily administrative duties, including communication with key customers such as Amazon, West Marine, Dicks Sporting Goods, Optics Planet, Bass Pro, Big 5 etc.,
• Ran reports, updated or submitted new item sheets for set up, maintained customer item contracts, corrected EDI errors with customer orders and advised shipping status.
• Collaborated with other departments to capture the needs of the customer.

• Supported operations/office with administrative and customer relations tasks.
• Implemented effective communication strategies for better understanding of customer needs and expectations.
• Made customers aware of current and new programs and services.
• Customer Service: customer calls, maintain client dbase, JULIE dig tickets/remarks, Permit requests, Requests for Estimates to dbase and scheduling outside sales appointments, Bulk Mulch and Bulk Material Sales, schedule delivery, generate invoices, collect invoice payments via cc, commercial snow client maps & binders, create and convert quotes to jobs to dbase, maintain and monitor daily maintenance crews reoccurring job schedules, daily job production folders.

• Supported all Special Agents with their daily administrative duties, creating and updating all case files in Lotus Approach case management database.
• Data entry of case openings, expenditures, arrests, adjudications, case reviews and scan case files for archiving.
• Retrieve statistical data for monthly, quarterly and yearly reports, FOIA assistance.
• All general office duties, including answering phones, ordering office supplies, mailings, update & stock maintenance forms.

• Developed account relationships with territory managers and retail partners to merchandise and layout product per each specific need of those accounts.
• Managed accounts of Canadian Tire, Big 5, MC Sports and Fred Meyer POG rebuilds. Approximately 150+ planograms a year.
• Worked with and trained others to use a Cubiscan in our Chicago and Atlanta WH, measuring and weighing product.
• Assisted our space planning department with two Walmart POG reviews which included building gondolas, manually merchandising planograms and scanning product after buyer review, per planogram set.
• Used space planning software and point of sale (POS) analysis to create new and/or update existing retail client planograms (store level, regionally) to optimize sales for customers.
• Work with sales account executives to assist with recommendations to customers for changes in space planning for entire outdoor category based on available POS data.

• Collaborated with inventory control and was responsible for buying miscellaneous low volume hunting and fishing accessories and multiple point of purchase display items.
• Worked Marketing, Sales, Operations and Vendors on a daily basis to ensure all US and Canadian points of purchase needs were addressed.
• Inventory review /replenishment and quality reviews of orders generated for vendors prior to release.
• Responsible for maintaining the display web tool for the company intranet, MSI management, programs/discys, pricing, terms, freight, vendor agreements and daily vendor communications.
• Point person for all Ad-hoc projects requests such as License agreement updates, vendor agreement maintenance and material data safety organization.
• Executive Assistant for the Sr VP, VP and buyers.
• Coordinator for our annual National Sales Meeting Trade shows.

• Generated purchase orders and maintaining inventory while continuing to provide direct executive administrative professional support to the Senior VP of Merchandising/Inventory Control and the entire Purchasing Department, including supervising other Administrative Assistants.
• Assisted with the planning, prioritization, delegation of work and analytical support for Inventory order creation and quality control review of orders generated in E3, or manually, via AS/400.
• General item maintenance, programs/discys, drop-ship orders and reporting.
• Coordinator for our annual National Sales Meeting Trade Shows and Vendor Conferences.

• In this promoted role I supervised two purchasing administrative assistants.
• Single point of contact for all administrative and training related departmental tasks (planner, facilitator etc.)
• I developed training visual aids for all repeatable administrative activities within the department. This translated to efficiency gains with the new onboarding process.
• I organized and led two cross-functional teams that successfully migrated two newly acquired companies into our system in a timely manner.
• Key contributor with the design and delivery of the automated data entry program (Item Script) that uploads system item information.
• Executive assistant to the Senior VP and all departmental buyers.
• Coordinator for our annual National Sales Meeting Trade Shows and Vendor Conferences.

• Transition of combining both Import and Domestic Purchasing Departments as a whole led me to becoming an Assistant to the VP of Purchasing.
• Assisted the VP and buyers with all their administrative needs.
• Managed all Import and Domestic administrative functions including maintenance of Vendor operations, correspondence, general item maintenance, programs/discys, drop-ship orders and reporting
• Coordinator for our annual National Sales Meeting Trade Shows and Vendor Conferences

My career with MSG started in the South Bend brand Import Purchasing department. In this role, I transitioned the manual vendor payment process to an efficient automated system that generated wire requests as the container break down was keyed into the AS/400.

• Responsible for a wide variety of key functions such as maintenance of all Import Vendor operations, correspondence, SKUs, freight (working with brokers and freight forwarders), keying orders/transfers and product development (artwork, samples, approvals etc.), shipment data entry (container breakdowns), copying and filing.
• Overhauled the Vendor payment processing system by automating the wire request process as a best practice.
• Coordinated meetings and arranged international travel for our product development managers visiting our Import Vendor partners.

• Built and edited base maps for publication
• Produced and printed Streetfinders, FoldMaps and EasyFinders utilizing a Plotter printer