Emily Shows
Performance Foodservice
Oakwood,GA
1
Certification
5
years of professional experience
Results-driven professional with a strong background in account coordination and cross-functional teamwork. Experienced in enhancing operational efficiency and developing client-specific documentation, contributing to improved service delivery and client satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
National Account Coordinator
1 Year 5 Months- Managed order processing and fulfillment for national accounts, ensuring timely delivery and customer satisfaction.
- Coordinated communication between sales teams and customers to address inquiries and resolve issues effectively.
- Developed and maintained account-specific documentation to support operational efficiency and accuracy.
- Assisted in the implementation of new software tools, enhancing tracking of inventory levels and order status.
- Streamlined reporting processes by creating standardized templates, improving consistency across national accounts team.
- Collaborated with cross-functional teams to optimize supply chain processes, contributing to overall operational effectiveness.
- Developed long-lasting relationships with key clients by providing personalized support and identifying opportunities for growth.
- Facilitated the onboarding process for new clients, ensuring smooth transitions into the company's portfolio of managed accounts.
- Provided exceptional customer service by addressing and resolving any issues that arose during the course of account management, upholding company reputation for quality and reliability.
- Improved account management processes, increasing productivity and reducing response times to client requests.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Collaborated with cross-functional teams to define key performance indicators for tracking progress.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Supported project teams by providing data insights that informed strategic initiatives.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Customer Service Representative
9 Months- Resolved customer complaints and issues through effective communication and problem-solving skills.
- Assisted customers with inquiries regarding products, services, and order status.
- Processed customer orders efficiently using internal order management systems.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Adapted to changing circumstances by learning new processes and technologies quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Office Manager
1 Year 9 Months- Managed scheduling and appointment systems to maximize utilization of chiropractic services.
- Streamlined office operations to enhance efficiency and improve patient flow.
- Developed and maintained organizational systems for patient records and billing processes.
- Trained and supervised administrative staff, promoting a collaborative work environment.
- Implemented improvements in office procedures, increasing overall productivity by reducing turnaround times.
- Coordinated communication between patients and healthcare providers to ensure seamless care delivery.
- Oversaw inventory management, ensuring adequate supplies for daily operations and patient needs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Processed insurance claims accurately and efficiently, ensuring timely submissions.
- Maintained detailed records of billing transactions using electronic health record systems.
- Monitored outstanding accounts receivable, following up on overdue payments to improve cash flow.
- Analyzed billing data trends to identify areas for process optimization and cost reduction initiatives.
- Managed time effectively, consistently meeting deadlines for submitting claims within designated filing windows.
Tax Associate
1 Month- Processed unemployment claims efficiently, ensuring adherence to state and federal regulations.
- Evaluated claim eligibility by analyzing applicant information and supporting documentation.
- Collaborated with team members to enhance claims processing workflows and reduce turnaround times.
- Provided exceptional customer service, addressing inquiries and resolving issues for claimants promptly.
- Conducted thorough investigations into fraudulent claims, identifying discrepancies and mitigating risks.
- Maintained accurate records in claims management systems, ensuring data integrity and compliance standards.
- Recommended process improvements based on analysis of claim trends, increasing operational efficiency.
- Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
- Streamlined the unemployment claims process by implementing efficient case management strategies.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
Education
High School Diploma
- Extracurricular Activities: DECA
Skills
Account coordination
Client relationship building
Sales reporting
Promotional planning
Forecasting accuracy
Market analysis
Customer segmentation
Operational documentation
Data management
Document management
Cross-functional teamwork
Account growth
Time management
Attention to detail
Customer support
Merchandising strategies
Certification
- CNP - Certified Notary Public
Timeline
National Account Coordinator
Performance Foodservice
2025.04 - CurrentRead More
Customer Service Representative
Performance Foodservice
2024.07 - 2025.04Read More
Office Manager
Chestnut Mountain Chiropractic
2022.10 - 2024.07Read More
Tax Associate
Waffle House
2021.06 - 2021.07Read More
West Hall High School
High School Diploma
Read More