Casady Kelsey
Madill
Summary
Accomplished National Account Coordinator with 8 years of experience in equipment rental customer service, operations, and account management. Expertise in mentoring teams, enhancing operational processes, and fostering cross-functional relationships. Committed to delivering superior customer experiences while driving efficiency in fast-paced environments. Aiming to apply leadership and coaching skills in a National Account Coordinator Supervisor role.
Overview
15
15
years of professional experience
Work History
National Account Coordinator
EquipmentShare
01.2022 - Current
- Serve as a primary point of contact for internal teams and customers, facilitating clear communication across Sales, Operations, Billing, and Customer Support.
- Manage high-volume account activity while maintaining accuracy and meeting service level expectations.
- Managed high-volume account activity, ensuring accuracy and adherence to service level expectations.
- Resolved complex customer issues through research of account history, collaboration with cross-functional teams, and completion of solutions.
- Assist with onboarding, training, and mentoring new team members by sharing best practices and providing ongoing support.
- Facilitated onboarding, training, and mentoring of new team members by sharing best practices and providing ongoing support.
Territory Account Manager
EquipmentShare
Ardmore, OK
05.2021 - 12.2021
- Monitored expenses and time usage to enhance resource allocation.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Executed outside sales with demonstrated success in prospecting and managing territory.
- Executed tasks autonomously in a fast-paced environment.
- Developed a diverse and consistent sales portfolio to meet varying client needs.
Internal Auditor
Herc Rentals
Dallas, TX
05.2020 - 04.2021
- Prepared reports and communicated findings to enable responsible parties to address and resolve issues.
- Trained and motivated employees to enhance team effectiveness and achieve goals.
- Enhanced operational performance by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Supported team members and managers in completing tasks to ensure project milestones were met.
- Completed job tasks with minimal oversight, consistently meeting deadlines and goals.
- Trained and mentored junior auditors on best practices and audit methodologies.
- Collaborated with cross-functional teams to improve operational efficiencies and reporting accuracy.
- Implemented process improvements based on audit findings, enhancing operational workflows.
Sales and Operations Coordinator
Herc Rentals
McKinney, TX
06.2018 - 03.2020
- Qualified inbound leads and managed accounts, fostering loyal customer relationships.
- Sold products and generated new business via phone calls, emails, and social media. Acquired extensive product knowledge to support selling activities and served as product resource.
- Engaged customers to quickly identify needs, negotiate contracts and close sales.
- Identified customer needs, negotiated contracts, and closed sales effectively.
- Developed training materials and conducted onboarding sessions for new team members.
Human Resource Specialist
United States Army
02.2012 - 01.2017
- Developed processes and systems to enhance customer service satisfaction. Compiled weekly monetary reports for management review.
- Met strict deadlines and responded to service requests and emergency callouts.
- Collaborated with team to provide customer assistance and maintain cleanliness. Responded promptly to inquiries from members, staff, and clients via mail, email, and fax.
- Resolved customer complaints to improve satisfaction and service quality.
Education
High School Diploma -
Kingston High Scool
Kingston2010
Associate of Arts - Business
Collin County Community College
McKinney, TX2028
Skills
- Account Management
- Customer Relationship Management
- Contract Review
- Customer service
- Customer Satisfaction
- Problem Resolution
- Cross-functional Collaboration
- Project Coordination
- Operations
- Process Improvement
- Leadership & Team Development
- Team Leadership
- Training and mentoring
- Coaching
- Conflict Resolution
Timeline
National Account Coordinator
EquipmentShare
01.2022 - Current
Territory Account Manager
EquipmentShare
05.2021 - 12.2021
Internal Auditor
Herc Rentals
05.2020 - 04.2021
Sales and Operations Coordinator
Herc Rentals
06.2018 - 03.2020
Human Resource Specialist
United States Army
02.2012 - 01.2017
High School Diploma -
Kingston High Scool
Associate of Arts - Business
Collin County Community College