Laura Alvarado-Ucles

• Developed top-performing team player, leading to increased branch efficiency and positive customer feedback.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Promoted financial products by maintaining excellent service offering knowledge.
• Networked to increase client base and encourage new and existing customers to expand financial portfolios and continuous growth within customer relationships.
• Created innovative financial solutions to meet customer needs and provide competitive edge.
• Constantly calling customers to follow up and making sure their satisfaction has been met.

• Incorporated stage props to engage audience and create unforgettable moments.
• Danced, sang and conducted games encouraging guest participation through playful antics and engagement always engaging with guests and providive an exceptional customer service to give each person the best night of their lives.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Used critical thinking to break down equipment after each event, always being a team player coming up with solutions and making decisions that may rise.
• In charge of the Photobooth honoring special requests to personalize each guest experience and provided a very welcoming and exciting time taking photos.

• Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
• Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
• Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
• Performed opening and closing duties within bar area according to schedule.
• Assisted other bar staff with seating and taking orders when backed-up or unavailable.
• Checked-in on customers within minutes of seating and periodically throughout service.
• Maintained accuracy and efficiency when processing sales transactions.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Help to maintain property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises. Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals. Also working with banks for monthly fixed payments and renegotiating refinancing of property long term loans reviewing and approving HUD settlements. Also work with contractors and appraisers.

• Reached out to potential customers via telephone, email and in-person inquiries.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Worked with existing customers to increase purchases of products and services.

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Set up bar for operation, obtained cash bank and stocked service bar.

• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training and increased customer relationships.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Engaged with customers to effectively build rapport and lasting relationships.

• Kept employees operating productively and working on task to meet business and customer needs and established good customer relationships as well as team players.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Increased sales by offering advice on purchases and promoting additional products.
• Provided positive first impressions to welcome existing, new and potential customers.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

• Completed store opening and closing procedures.
• Opened and closed store 3-5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
• Counted out cash drawers and balanced totals.
• Processed cash, credit, debit and check payments.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Accepted and processed customer returns.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Used weekly financial data to analyze company growth and optimize operational strategies.